Retail Supervisor

Co-op Group; Killearn; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail organization in Killearn is seeking a Customer Team Leader to provide excellent service and develop their team. The role involves managing store operations, coaching staff, and engaging with the community. Ideal candidates should possess strong communication skills and the ability to balance leadership with customer service. Benefits include training, discounts, and a pension scheme.

Benefits

Paid training

30% store discount

Pension with up to 10% employer contribution

36 days of holiday

Virtual healthcare services

Employee assistance service

Qualifications

• Genuine care for customer needs.
• Ability to balance leadership and hands-on work.
• Strong communication skills.

Responsibilities

• Provide friendly and thoughtful service.
• Develop team capabilities through coaching.
• Ensure store safety and legality.
• Manage stock checks for great customer experience.
• Support store manager during their absence.
• Introduce new products and manage changes.
• Engage with the local community.

Skills

Customer service orientation

People skills

Organisational skills

Problem-solving skills

Flexibility

Job description

Overview

Customer Team Leader
Location: 56 Main Street, Killearn, G63 9RH
Pay: £13.99 per hour
Contract: 30 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team leader at Co-op, as you\'ll need to authorise age-related sales.

We\'re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you\'ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you\'ll do

• Friendly and thoughtful service - you\'ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team\'s capabilities through coaching and training, fostering an inclusive culture where everyone\'s voice is valued and respected
• Ensure the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they\'re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store; work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

What we\'re looking for

• A genuine care for the needs of customers and members
• The ability to balance leading and supporting your team with hands-on shop floor work
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop leadership skills
• Flexibility to work a range of different shifts

Benefits

• Full, paid training and dedicated support for personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• Pension scheme with up to 10% employer contributions
• Wagestream – access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part-time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rota schedules shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Inclusion and accessibility

We are committed to building inclusive workplaces. We welcome applications from everyone and strive to reflect the communities we serve. If you have a disability, we can make reasonable adjustments to the recruitment process. We are part of the Disability Confident scheme and will offer an interview to disabled candidates who meet the minimum criteria for a job. You\'ll be asked if you want to be considered under the Disability Confident scheme when you apply. If invited to recruitment, we will ask about any reasonable adjustments you need to participate. More information about our recruitment process is available at jobs.coop.co.uk/apply-process. More about our diversity and inclusion commitments is at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process, you\'ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.