Retail Supervisor

TN United Kingdom; Keswick; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a leading outdoor retailer as a Retail Supervisor and be part of a passionate team dedicated to providing exceptional customer service. In this role, you'll manage and develop a team while ensuring a safe and compliant working environment. With a focus on sustainability, you'll help customers find the right products and services, from boot fits to gait analysis. Enjoy a competitive hourly wage, bonuses, and a generous discount on a wide range of outdoor products. This is a fantastic opportunity to grow your career in a dynamic and supportive environment.

Benefits

40-60% discount on products

Up to 33 days holiday

Company pension scheme

Access to Perkbox

Qualifications

• Experience managing and developing a team.
• Strong organization skills with the ability to multi-task.
• Understanding of store operations.

Responsibilities

• Delivering high-level customer service and resolving concerns.
• Onboarding and mentoring new colleagues.
• Leading the team in the absence of the Store Manager.

Skills

Team Management

Customer Service

Organizational Skills

Multi-tasking

Job description

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Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Retail Supervisor.

Please note this role is 32 hours per week working on a rota basis. You will be required to work some weekends.

As part of the Outdoor and Cycle Concepts group, Cotswold Outdoor is joined by Runners Need and Snow + Rock to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability!

How will you make an impact?

As a member of our retail team, you’ll be working alongside like-minded people and our ever-growing customer base. Day-to-day you can expect to be:

• Delivering a high level of customer service including resolving customer concerns
• Providing customers with a range of specialist services such as boot fits, IMBOX, gait analysis etc
• Onboarding and mentoring new colleagues
• Developing leadership competencies and operational expertise using our eLearning system and People and Product Development Team
• Performing key holder duties such as opening and closing the store
• Ensuring a safe and compliant working environment by taking personal responsibility for health and safety and store policies and procedures
• Leading the team in the absence of the Store Manager and Assistant Store Manager
• Coaching colleagues to achieve a high-performance culture and improve service and selling skills
• Assisting with administration and compliance duties

You’ll fit right in if you have:

• Experience managing and developing a team
• Strong organisation skills with the ability to multi-task
• An understanding of how a store operates

What’s in it for you?

Colleagues make a company, so we believe in offering a total reward package that’s more than just base salary. As part of the O&CC team you’ll receive:

• Base salary of £11.90 per hour (£9.65 for under 21’s)
• Bonus of up to £750 per annum (in proportion with hours worked)
• 40-60% discount across our range of products
• Up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday
• Company pension scheme
• Access to Perkbox, allowing you to save money all year round. Whether it’s supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle.