Retail Supervisor

Screwfix Direct; Ipswich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Ipswich seeks a team leader to oversee store operations and deliver exceptional customer service. This role involves managing a small team, ensuring store standards, and contributing to a positive work culture. The ideal candidate will have experience in retail management and be passionate about customer satisfaction. Competitive salary and various employee benefits offered.

Benefits

28 days annual leave

Award-winning pension scheme (up to 14% contribution)

20% discount with Screwfix and B&Q

Discounted healthcare

Company share save schemes

Excellent training and development programs

Qualifications

• Experience as a supervisor or duty manager in a fast-paced retail environment.
• Proven track record of delivering excellent customer service.
• Ability to manage a small team effectively.

Responsibilities

• Lead the team, set an example of excellent customer service.
• Ensure smooth store operations including stock management.
• Foster a fun and supportive work environment.

Skills

Customer service skills

Team leadership

Sales ability

Flexibility

Attention to detail

Job description

Overview

You'll be a vital part of the team, getting stuck in and leading by example. Whether you're front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you'll be on the right track for a promising career with us!

Opening hours

Monday - Friday (7am to 8pm) Saturday (7am to 6pm) Sunday (9am to 4pm)

Responsibilities

• Host - you\'ll be the team leader, hosting in store, setting an example of what great looks like. You\'ll understand what your customers need, guide them to the right products, and make it super easy for them


• Store standards - you\'ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.


• Part of the team - you\'ll join a team who take pride in their store, working together and having lots of fun along the way! An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment


• Great at giving amazing customer service, and able to translate that into sales


• Inquisitive, ever-questioning and ever-improving


• Passionate about our business


• Friendly, flexible, reliable, honest and like to work hard!


• Joining Screwfix means joining a growing team - full of support, opportunities, and fun!


• We offer a competitive salary


• 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.


• Award-winning company pension scheme - up to 14% Kingfisher contribution!


• Life cover


• 20% discount with Screwfix and B&Q


• Discounted healthcare


• Company share save schemes


• We\'ll also help you be the best you can be, with excellent training and ongoing development.