Retail Supervisor

TN United Kingdom; Ipswich; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a Retail Supervisor for their Ipswich store. This part-time role offers a competitive hourly rate and the chance to grow within a dynamic retail environment. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to thrive in a fast-paced atmosphere. Key responsibilities include supervising the team, ensuring excellent customer experiences, and achieving sales targets. If you're driven, enthusiastic, and ready to take the next step in your retail career, this opportunity is perfect for you.

Qualifications

• Previous retail experience, ideally including supervisory roles.
• Ability to supervise, motivate, and coach a team.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Ensure proper store merchandising and handle customer queries.

Skills

Customer Service

Team Leadership

Retail Experience

Communication Skills

Problem Solving

Job description

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Purpose

Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Ipswich store.

You will be offered a competitive hourly rate of up to £12.64 per hour + non-contractual, hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

In return for your hard work, you will be offered fantastic opportunities for growth and development within your retail career.

This is a part-time, permanent position, contracted for 30 hours per week. The ideal candidate will have energy, drive, and passion to work in a fast-paced, customer-facing retail environment.

You should have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a busy shop floor, and the capacity to work calmly under pressure.

Previous retail experience is required, ideally including supervisory roles. Key activities include:

1. Lead and supervise the store team in the absence of the Store Manager.
2. Open & close the store, including cashing up and completing related administrative duties.
3. Offer excellent customer service and possess strong product knowledge.
4. Lead by example, recommending and promoting complementary products with each sale.
5. Assist management in leading the team to achieve sales targets and KPIs.
6. Support team members as needed.
7. Ensure proper store merchandising, with refreshed and inviting product displays.
8. Process stock deliveries and store transfers.
9. Handle customer queries and complaints.

Personal characteristics include:

1. Ability to follow management instructions regarding additional tasks.
2. Previous supervisory experience, including cashing up and banking.
3. Self-motivated with a positive, proactive attitude.
4. Ability to supervise, motivate, coach, and collaborate with a team.
5. Strong interpersonal and communication skills.
6. Willingness to approach and serve all customers.
7. Drive to exceed monthly performance targets.
8. Methodical approach to daily tasks, including stock SKU management.
9. High attention to detail.
10. Ability to work independently and as part of a diverse team.
11. Flexibility to work 30 hours per week on any day (Monday - Sunday).