Retail Supervisor

Pavers Shoes; Hornsea; On-site; GBP 40,000 - 60,000; Part time

Job summary

Pavers Shoes is seeking a part-time Supervisor for its Hornsea team. The role involves supporting store management and delivering high customer service standards, with opportunities for growth and a flexible schedule. Ideal candidates are friendly leaders with a passion for customer engagement.

Benefits

Generous staff discount scheme

Holiday entitlement increases with service

Company contribution pension

Access to employee-led grant and charitable scheme

Career pathways through Pavers Academy

Access to wellbeing and financial support

Qualifications

• Friendly and engaging individual with a can-do attitude.
• Experience in supervising or keyholder experience.
• Ability to inspire and motivate a customer-first culture.

Responsibilities

• Support the management team in daily store operations.
• Deliver high levels of customer service while advising on products.
• Drive KPI achievement and develop team performance.

Skills

Customer Service

Leadership

Team Motivation

Job description

We have a part-time Supervisor opportunity to join our Pavers team in Hornsea, following an internal promotion. This is a 16-hour per week contract working over 3 days on a flexible rota basis, with rotas planned 4 weeks in advance. Good availability is required as the role includes a mixture of weekend and weekday work.

Are you a friendly, engaging individual with a can-do attitude and a passion for excellent customer service?

Do you like to lead by example and motivate a team to achieve results?

Do you want to work for a growing, profitable business with family values and green credentials, offering opportunities for progression?

You may be a current Supervisor, aspiring Supervisor, or have keyholder experience, and love providing an exceptional experience to all customers. Our stores are like family, offering a nurturing environment to learn, grow, and thrive while having fun at work.

You will deliver consistently high levels of customer service, advising on shoe care, handbags, and accessories to meet customer needs. Working closely with the store management team, you will inspire and support your team to create a customer-first culture, providing genuine, honest, and knowledgeable advice on our products.

Pay, Hours & Benefits for our Supervisor

£12.10 per hour. Once you complete the required retail induction PaSS stages, your pay will increase to £12.35 per hour.

• Generous staff discount scheme, some of which can be shared with family and friends
• Holiday entitlement increases with service
• Company contribution pension
• Access to the Pavers Foundation: an employee-led grant and charitable giving scheme
• Access to the Pavers Academy: providing career pathways through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs
• Access to wellbeing and financial support through RetailTRUST

Day-to-day responsibilities as our Supervisor

• Support the management team in the daily running of the store and coaching and developing the team, driving KPI achievement
• Deliver high levels of customer service, advising on shoe care and accessories to meet customer needs
• Be self-aware, able to question, learn, and take responsibility for yourself and your store's performance alongside the management team
• Live and breathe Pavers DNA, always leading by example