Retail Supervisor

Screwfix; Hemel Hempstead; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

28 days leave

Pension scheme—Kingfisher

Life cover

Staff discount

Discounted healthcare

Share save schemes

Training & development

Job summary

Screwfix is hiring a Retail Supervisor in Hemel Hempstead. You will lead the store team, guide customers to the right products, and uphold high store standards including cash handling, audits, and stock management.

Join a team-focused environment with strong training, development, and opportunities. The role emphasizes excellent customer service, flexibility, and reliability to support a thriving in-store experience.

Qualifications

• Experience as supervisor or duty manager in fast-paced environment.
• Excellent customer service with sales mindset.
• Curious, proactive, and committed to continuous improvement.
• Passionate about the business; reliable, friendly and flexible.

Responsibilities

• Lead the store team and guide customers to products.
• Maintain store standards: cash reconciliations, queries, audits, stock management.
• Foster teamwork and a positive, fun store atmosphere.

Skills

Team leadership

Customer service

Sales mindset

Problem solving

Flexible & reliable

Job description

Overview

Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project).

From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry-leading digital services.

Join Screwfix and be part of a team of experts who get the job done quickly, affordable, and always with a smile.

You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front‑of‑house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Opening hours

• Monday - Friday (7am to 8pm)
• Saturday (7am to 6pm)
• Sunday (9am to 4pm)

Key responsibilities

WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Required Skills & Experience

YOU ARE…

• An experienced supervisor or duty manager who is used to managing a small team in a fast‑paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever‑improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!

WHAT’S IN IT FOR YOU?

• Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
• We offer a competitive salary
• 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
• Award‑winning company pension scheme - up to 14% Kingfisher contribution!
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• We’ll also help you be the best you can be, with excellent training and ongoing development.

To find out more about us, please email [e-mail] for any queries

Follow us and find out more on our LinkedIn, Instagram & Twitter pages

• Our hourly rates may include a location allowance which is reviewed annually and may change.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

If you require any additional support or adjustments to help you make an application, please contact us at [e-mail]