Retail Supervisor

Screwfix Direct; Harborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Harborough is seeking a Retail Supervisor. You will lead the team, ensuring outstanding customer service and operational standards. Ideal candidates will have supervisory experience and a passion for retail. The role offers a competitive salary, generous annual leave, and excellent training opportunities.

Benefits

28 days annual leave

14% pension contribution

20% discount with Screwfix

Discounted healthcare

Company share save schemes

Qualifications

• Experience as a supervisor or duty manager in a fast-paced environment.
• Ability to lead a team and provide excellent customer service.
• Passion for the business and ability to improve processes.

Responsibilities

• Lead the team in hosting and assisting customers.
• Ensure store standards and smooth operations.
• Work collaboratively with team members.

Skills

Customer service

Team leadership

Stock management

Cash reconciliations

Job description

Overview: You'll be a vital part of the team, getting stuck in and leading by example. Whether you're front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. With the help of our excellent training programmes and varied shift patterns to support a healthy work-life balance, you'll be on the right track for a promising career with us!

Opening hours: Monday - Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)

Responsibilities:

What's it like to be a Retail Supervisor?

• Host - you'll be the team leader, hosting in store, setting an example of what great looks like. You'll understand what your customers need, guide them to the right products, and make it super easy for them.
• Store standards - you'll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliance, and stock management.
• Part of the team - you'll join a team who take pride in their store, working together and having lots of fun along the way! An experienced supervisor or duty manager used to managing a small team in a fast-paced environment.
• Customer service - great at giving amazing customer service, and able to translate that into sales.
• Qualities - inquisitive, ever-questioning, and ever-improving; passionate about our business; friendly, flexible, reliable, honest, and hardworking.

Joining Screwfix means joining a growing team full of support, opportunities, and fun! We offer:

• A competitive salary
• 28 days annual leave (including Bank Holidays), increasing with length of service up to 33 days
• An award-winning pension scheme with up to 14% Kingfisher contribution
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• Excellent training and ongoing development to help you be the best you can be