Retail Supervisor

TN United Kingdom; Guildford; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in health and beauty is looking for a passionate Team Leader to join their new store in Guildford. This role offers an exciting opportunity to lead a dynamic team, drive sales, and provide exceptional customer service. Ideal candidates will have supervisory experience in retail and a strong understanding of key performance indicators. With a focus on personal development and internal promotions, this position not only promises growth but also rewards hard work with generous benefits, including holidays and discounts. Join a team that values personality and fun while making a difference in the retail sector.

Benefits

Up to 28 days holiday

Up to 30% discount

Excellent training

Instant access to Wagestream

Enhanced company sick pay

Pregnancy loss support

Qualifications

• Experience in a supervisory role within a retail environment.
• Ability to drive sales and manage store standards.

Responsibilities

• Support daily business activities and manage the team.
• Drive sales while ensuring excellent customer service.

Skills

Team Leadership

Customer Service

Sales Management

Retail KPIs Understanding

Education

High School Diploma

Retail Management Certification

Job description

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Location: New Store Opening Guildford Ladymead Retail Park

Hours: Weekdays, Evenings and Weekends - Full time and part time roles with opportunity to work more hours.

Why Superdrug?

Passionate about beauty and health? Good motivator? Can you keep it fun for your team when the pressures are on? Leading your team, hitting targets, progressing your career—that’s what it’s all about. Hard work, yes, but rewarding too. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service, and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling!

The Role

What we look for in our Team Leaders goes beyond just great management skills. You will be hands-on and also manage and coach your team—it's real think-on-your-feet work! We recognize you are Superdrug’s future Store Managers.

• You’ll support the management team in daily business activities.
• Drive sales while developing and delivering excellent customer service and store standards.
• Help maximize profit by working to reduce shrinkage, damages, till errors, and costs.

About you

• Ideally supervisory or team leader experience within a fast-paced high street retailer.
• Understanding of retail Key Performance Indicators, including sales, profit, and service.
• Confidence, resilience, and ambition with the ability to help others develop and improve their skills.
• Willingness to carry out piercing services for customers (training provided; not essential).
• Success in this role can lead to further promotion within the company, as we promote from within and reward top achievers.

We want you, together with Superdrug, to make a difference in the Health & Beauty Retail sector. Apply now to find out more—we want to hear from you!

Here’s how you are rewarded

• Up to 28 days holiday
• Up to 30% discount for you and a nominated friend or family member
• Excellent training
• Instant access to Wagestream—track your earnings in real-time, access a percentage of your pay as you earn it, learn money management tips, and save straight from your pay into pots for the future.
• Enhanced company sick pay and pregnancy loss support