Retail Supervisor

Screwfix Direct Ltd.; Greater London; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Staff discount

Healthcare

Share save scheme

Training & development

Job summary

Screwfix Direct Ltd. is looking for a Retail Supervisor to lead in-store operations and deliver excellent customer service in a fast-paced environment. You will guide the team, uphold store standards, manage stock and cash processes, and contribute to a positive, high-performing store culture.

The role emphasises customer-focused leadership, teamwork, and a hands-on approach to daily challenges, with opportunities for training and development within a growing retailer.

Qualifications

• Experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Excellent customer service skills and ability to translate that into sales.
• Curious, proactive and continuously improving.
• Passionate about the business and results-driven.
• Friendly, flexible, reliable, and willing to work hard.

Responsibilities

• Host in store, lead the team and set an example of great service.
• Ensure store standards including cash reconciliations, handling customer queries, audits, and stock management.
• Be part of a collaborative team, taking pride in the store and having fun together.

Skills

Customer service

Team leadership

Communication

Problem solving

Job description

Overview

Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project).

From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.

You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front‑of‑house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Opening hours:

Monday - Friday (7am to 8pm)

Saturday (7am to 6pm)

Sunday (9am to 4pm)

Responsibilities

WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Qualifications

YOU ARE…

• An experienced supervisor or duty manager who is used to managing a small team in a fast‑paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever‑questioning and ever‑improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!

WHAT’S IN IT FOR YOU?

• Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
• We offer a competitive salary
• 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
• Award‑winning company pension scheme - up to 14% Kingfisher contribution!
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• We’ll also help you be the best you can be, with excellent training and ongoing development.

To find out more about us, please email [e-mail] for any queries

*Our hourly rates may include a location allowance which is reviewed annually and may change.

*Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

*If you require any additional support or adjustments to help you make an application, please contact us at [e-mail]