Retail Supervisor

Screwfix; Goole; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Goole seeks a Retail Supervisor to lead the team and ensure excellent customer service. The role involves managing store operations and maintaining high standards. The ideal candidate will have supervisory experience, strong customer service skills, and a passion for the business. The company offers a competitive salary along with benefits such as 28 days annual leave and a generous pension scheme.

Benefits

Competitive salary

28 days annual leave

Pension scheme up to 14% contribution

20% discount with Screwfix and B&Q

Discounted healthcare

Company share save schemes

Ongoing development and training

Qualifications

• Experienced supervisor or duty manager in a fast-paced environment.
• Excellent customer service skills with sales capability.
• Passionate and inquisitive with a focus on continuous improvement.

Responsibilities

• Lead the team and set an example of excellent customer service.
• Manage store operations, including cash reconciliations and stock management.
• Collaborate with team members to maintain store standards.

Skills

Customer service

Team leadership

Sales conversion

Reliability

Job description

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You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Opening hours:

Monday - Friday (7am to 8pm)

Saturday (7am to 6pm)

Sunday (9am to 4pm)

Responsibilities

WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!

WHAT’S IN IT FOR YOU?

• Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
• We offer a competitive salary
• 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
• Award-winning company pension scheme - up to 14% Kingfisher contribution!
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• We’ll also help you be the best you can be, with excellent training and ongoing development.