Retail Supervisor

Deichmann; Croydon; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail chain in Croydon is seeking a Retail Supervisor to lead the team, enhance customer service, and handle store operations. This part-time, permanent role requires 20 hours per week, offering up to £13.71 per hour plus commission. Ideal candidates will demonstrate energy, drive, and a passion for retail in a fast-paced environment.

Qualifications

• Previous retail experience and ideally supervisory experience.
• Self-motivated and able to work under pressure.
• Commitment to work 20 hours per week with flexible availability.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Open and close the store, handling cash and administrative duties.
• Ensure superior customer service and promote product knowledge.

Skills

Retail experience

Team supervision

Customer service

Strong communication skills

Attention to detail

Job description

Overview

You will have previous retail experience and ideally will have worked as a supervisor previously.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and completion of associated administrative duties.
• Offer excellent levels of customer service and have a strong product knowledge.
• Lead by example, by recommending and promoting complimentary products with each sale.
• Assist management in leading the team, to achieve store sales targets and KPIs.
• Support team members as and when required.
• Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
• Process stock deliveries and store transfers.
• Deal with customer queries and complaints.
• Maintain a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure.
• Self-motivated, with a positive, can-do attitude.
• Ability to supervise, motivate, coach and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• The drive to exceed monthly performance targets.
• Methodical approach to completing daily tasks, including stock SKU management.
• High levels of attention to detail.
• The ability to work both individually and as part of a diverse team.
• The commitment to work 20 hours per week and the flexibility to work any day (Monday - Sunday).

Benefits / Salary

You will be offered a competitive hourly rate of up to £13.71 per hour + non-contractual hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers. This is a part-time, permanent position contracted to 20 hours per week. Ideal candidate: energy, drive and passion to work in a fast-paced, customer-facing retail environment.

Salary/Pay: up to £13.71 per hour + non-contractual, hourly sales commission.