Retail Supervisor

Johnstons of Elgin; City of Edinburgh; On-site; GBP 26,000 - 31,000; Full time

Job summary

Une entreprise de luxe recherche un superviseur passionné pour son magasin phare. Vous serez responsable de guider et développer l'équipe pour offrir une expérience client exceptionnelle, tout en engageant activement les clients sur le point de vente. Ce poste permanent à temps plein offre un potentiel de croissance dans un environnement enrichissant et inclusif.

Qualifications

• Expérience antérieure en supervision, préférablement dans un environnement de luxe.
• Capacité à fournir un service client excellent.
• Compétences en merchandising visuel.

Responsibilities

• Soutenir le Sales & Operations Manager dans le développement de l'équipe.
• Coacher la vente pour améliorer l'expérience client.
• Être présent et actif sur le terrain pour favoriser les ventes.

Skills

Communication

Coaching

Problem Solving

Multitasking

Job description

About the Role:As Supervisor of our flagship store you will be a passionate ambassador for the Johnstons of Elgin brand.

This role will be essential in supporting the Sales & Operations Manager in guiding, motivating, and developing the team to deliver the highest level of customer experience and store performance.

This is a permanent, full-time opportunity working 5 days from 7, 38 hours per week. Salary is starting from £26,142 per annum, depending on experience.

About You

• You will be an effective communicator with the ability to build relationships and a team player who recognises and celebrates the contributions and achievements of others
• Supporting in coaching and giving feedback to the sales team to deliver excellent customer service and lead by example
• You will provide an energetic and authentic presence on the shop floor, driving sales and growing customer engagement with previous supervisory experience preferably in a luxury environment
• Experience in visual merchandising and the ability to multitask and problem solve in a fast-paced environment is essential for this role

About Us

Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.

Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.

We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us [e-mail].

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Please note all applicants must be able to provide evidence of their right to remain and take up paid employment incountry job is based.

Closing date- Friday 4th July 2025