Retail Supervisor

Outdoor and Cycle Concepts; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join one of the UK's largest outdoor retailers as a Retail Supervisor, where you will be instrumental in providing excellent customer service and managing a team while promoting sustainability. This role offers a base salary, bonus opportunities, significant product discounts, and a comprehensive reward package.

Benefits

40-60% discount across product range

Up to 33 days holiday

Company pension scheme

Access to Perkbox for savings

Qualifications

• Experience managing and developing a team.
• Strong organisation skills with the ability to multi-task.
• An understanding of how a store operates.

Responsibilities

• Delivering a high level of customer service including resolving customer concerns.
• Leading the team in the absence of the Store Manager.
• Onboarding and mentoring new colleagues.

Skills

Team Management

Organizational Skills

Customer Service

Job description

Social network you want to login/join with:

Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Retail Supervisor.

Please note this role is 32 hours per week working on a rota basis. You will be required to work some weekends.

As part of the Outdoor and Cycle Concepts group, Cotswold Outdoor is joined by Runners Need and Snow + Rock to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability!

How will you make an impact?

As a member of our retail team, you’ll be working alongside like-minded people and our ever-growing customer base. Day-to-day you can expect to be:

• Delivering a high level of customer service including resolving customer concerns
• Providing customers with a range of specialist services such as boot fits, IMBOX, gait analysis etc
• Onboarding and mentoring new colleagues
• Developing leadership competencies and operational expertise using our eLearning system and People and Product Development Team
• Performing key holder duties such as opening and closing the store
• Ensuring a safe and compliant working environment by taking personal responsibility for health and safety and store policies and procedures
• Leading the team in the absence of the Store Manager and Assistant Store Manager
• Coaching colleagues to achieve a high-performance culture and improve service and selling skills
• Assisting with administration and compliance duties

You’ll fit right in if you have:

• Experience managing and developing a team
• Strong organisation skills with the ability to multi-task
• An understanding of how a store operates

What’s in it for you?

Colleagues make a company, so we believe in offering a total reward package that’s more than just base salary. As part of the O&CC team you’ll receive:

• Base salary of £12.15 per hour (£9.85 for under 21’s)
• Bonus of up to £750 per annum (in proportion with hours worked)
• 40-60% discount across our range of products
• Up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday
• Company pension scheme
• Access to Perkbox, allowing you to save money all year round. Whether it’s supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle.