Retail Supervisor

Screwfix Direct Ltd.; Birmingham, West Midlands Combined Authority; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in retail is seeking a passionate Retail Supervisor for its Birmingham branch. This role offers a unique opportunity to lead a dynamic team while ensuring exceptional customer service and maintaining high store standards. With full flexibility required, you will be at the forefront of operations, guiding customers and managing a small team in a fast-paced environment. Enjoy a competitive salary, generous annual leave, and a supportive work culture that emphasizes training and development. If you are ready to take on this exciting challenge, apply now and join a growing team that values hard work and collaboration.

Benefits

28 days annual leave

Company pension scheme

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Company share save schemes

Excellent training and development

Qualifications

• Experienced supervisor in a fast-paced retail environment.
• Great customer service skills translating into sales.

Responsibilities

• Lead the team and ensure excellent customer service.
• Manage store standards, including stock and cash management.

Skills

Customer Service

Team Leadership

Sales Skills

Flexibility

Education

Experience in Retail Management

Job description

Overview

This is a fixed-term contract opportunity to cover maternity leave until November 2025.

Are you passionate about retail and looking for a new challenge? We are hiring a Retail Supervisor for our Perry Barr Screwfix branch.

This role requires full flexibility on both weekdays and weekends.

You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. With the help of our excellent training programmes and varied shift patterns to support a healthy work-life balance, you’ll be on the right track for a promising career with us!

Responsibilities

WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them.
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations to customer queries, audit compliance, and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Qualifications

YOU ARE…

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Inquisitive, ever-questioning, and ever-improving.
• Passionate about our business.
• Friendly, flexible, reliable, honest, and like to work hard!

WHAT’S IN IT FOR YOU?

• Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
• We offer a competitive salary.
• 28 days annual leave (including an allowance for Bank Holidays), increasing with length of service, up to a maximum of 33 days annual leave.
• Award-winning company pension scheme - up to 14% Kingfisher contribution!
• Life cover.
• 20% discount with Screwfix and B&Q.
• Discounted healthcare.
• Company share save schemes.
• We’ll also help you be the best you can be, with excellent training and ongoing development.

To find out more about us, please email [e-mail] for any queries.

Follow us and find out more on our LinkedIn, Instagram & Twitter pages.

Apply now! – Upload your CV and complete your application.

*Our hourly rates may include a location allowance which is reviewed annually and may change.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

If you require any additional support or adjustments to help you make an application, please contact us at [e-mail].