Retail Supervisor

TN United Kingdom; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Retail Supervisor, where you'll lead a dynamic team and ensure exceptional customer experiences. With a focus on continuous improvement and a supportive work environment, this role offers a competitive salary, generous annual leave, and opportunities for personal development. Enjoy perks like a robust pension scheme, discounted healthcare, and exclusive discounts with partner brands. If you're passionate about retail and ready to make a difference, this is the perfect opportunity for you.

Benefits

28 days annual leave

Award-winning pension scheme

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Company share save schemes

Ongoing training and development

Qualifications

• Experience managing a small team in a fast-paced retail environment.
• Excellent customer service skills that translate into sales.

Responsibilities

• Lead the team, ensuring excellent customer service and store standards.
• Manage cash reconciliations, customer queries, and stock management.

Skills

Customer Service Skills

Team Leadership

Sales Skills

Problem Solving

Education

Experience as a Supervisor

Job description

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You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. With our excellent training programmes and varied shift patterns supporting a healthy work-life balance, you’ll be on the right track for a promising career with us!

Opening hours:

Monday - Friday (7am to 8pm)

Saturday (7am to 6pm)

Sunday (9am to 4pm)

Responsibilities

WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?

• Host – be the team leader, hosting in store, setting an example of what great looks like. Understand customer needs, guide them to the right products, and make shopping easy for them.
• Store standards – ensure smooth operations including cash reconciliations, handling customer queries, audit compliance, and stock management.
• Part of the team – work with a team that takes pride in their store, collaborates well, and has fun!

Qualifications

• Experience as a supervisor or duty manager managing a small team in a fast-paced environment
• Excellent customer service skills that translate into sales
• Inquisitive, questioning, and committed to continuous improvement
• Passionate about our business
• Friendly, flexible, reliable, honest, and hardworking

WHAT’S IN IT FOR YOU?

• Join a growing team full of support, opportunities, and fun!
• Competitive salary
• 28 days annual leave (including Bank Holidays), increasing up to 33 days with service
• Award-winning pension scheme with up to 14% Kingfisher contribution
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• Ongoing training and development to help you excel