Retail Supervisor

Aston Villa Football Club; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent football club in Birmingham is seeking a Retail Supervisor to lead customer service efforts in their new retail store. The ideal candidate will have experience in a supervisory role within a sales environment, excellent customer service skills, and a flexible working schedule. This position offers a competitive remuneration package and opportunities for growth within the organization.

Benefits

Competitive remuneration package

Staff benefits

Qualifications

• Proven experience working as a supervisor in a fast-paced sales environment.
• Excellent customer service skills.
• Ability to handle challenging situations professionally.

Responsibilities

• Supervise Retail Sales Assistants and assist customers.
• Ensure daily operations run smoothly.
• Deliver best-in-class customer service.

Skills

Customer service skills

Organizational skills

Supervisory experience

Job description

Overview

Job Title: Retail Supervisor

Department: Retail Department

Hours of Work: 40 hours a week (including evenings and weekends)

Contract Type: Permanent

Salary: Attractive Remuneration Package

Location: Bullring Store, Birmingham

Closing Date: Sunday 5 October 2025

The Department

The Club are continuing our rapid growth trajectory both on and off the pitch, further expanding our commercial footprint with the launch of our brand-new retail store in the heart of Birmingham’s iconic Bullring shopping centre which opened in May 2025.

The store design has taken inspiration from our rich 150-year history incorporating cultural touchpoints from Villa Park whilst integrating a museum section that celebrates the Club’s deep-rooted connection to both Birmingham and football history.

The store spans 10,000 square feet across a ground and mezzanine floor which showcases our full retail offering including our kits, training wear and a significant adidas collection.

We are now looking to continue to build our team for the store who create a best-in-class customer experience which is inclusive and welcoming for all.

The Role

To support our ambitious plans, we are looking for Retail Supervisors to join our team. You will work closely with our Retail Sales Assistants, acting as a product specialist and a point of escalation. You will welcome our customers and offer any assistance required, supervising and supporting the team in ensuring the daily operations of the store run smoothly and efficiently and ultimately delivering a best – in – class service.

For further information about the Role, please see the Role Profile.

The Person

• Proven experience working as a supervisor in a fast-paced, sales environment.
• Excellent customer service skills and the ability to handle challenging situations, requests and queries in a professional manner.
• Highly efficient and organised with the ability to work to tight deadlines and have a strong attention to detail to deliver work to a high standard, achieving goals and enabling process efficiencies in store.
• Required to work flexibly including evenings and weekends – weekly rota will be communicated in advance and availability to work over the Christmas period is needed.

Why join us?

There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, you’ll be pleased to hear about our amazing staff benefits you’ll receive whilst working for us! See our Staff Benefits booklet to find out more.

As part of your application, you will be asked to:

1. Upload your CV
2. Answer the following question:
3. a) Please outline your key skills, qualities and experience which make you the ideal candidate for this role (400 words maximum)
4. b) Please outline the maximum size of a team you have managed in a retail environment (200 words maximum)

For further information, the Role Profile and to apply please go to careers.avfc.co.uk/jobs

Right to Close Vacancy Posting Early

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all. We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Safeguarding Statement

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding

For more information and to apply please visit Careers AVFC: https://careers.avfc.co.uk/job/retail-supervisor