Retail Supervisor

Cotton Traders; Andover; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

33 days holiday

Clothing allowance

Employee discounts

Health cash plan

Long service award

Job summary

Cotton Traders in Andover is seeking an enthusiastic Retail Supervisor to join our team. You’ll help deliver a standout customer experience, deputise for the Store Manager on 2 days a week and during holidays, and help merchandise the store in line with our brand.

You’ll manage stockrooms, ensure replenishment, lead the team with the Store Manager, and stay flexible to meet KPIs. Applicants must be 18+ to cover opening/closing hours and lone working.

Qualifications

• Experience in delivering high-quality customer service.
• Proven ability to lead and motivate a retail team.
• Comfortable working to KPIs and targets.
• Willingness to use technology and retail software.

Responsibilities

• Deliver a true and engaging customer experience.
• Deputise for the Store Manager on 2 days of the week and during holidays.
• Merchandise the store in line with brand guidance.
• Manage stockrooms and ensure replenishment and stock control.
• Lead, engage and manage the team with the Store Manager.

Skills

Customer service

Leadership

KPI-driven

Tech-savvy

Flexibility

Tools

POS systems

Job description

As a multi-channel retailer and now in our third decade on the high street, we are seeking a Retail Supervisor to join our Andover team. Must be aged 18 or above due to store opening and closing, as well as lone working.

Who are Cotton Traders?

CT for short, we are a clothing retailer and established in 1987 by England rugby captains and legends Fran Cotton and Steve Smith. Supported by a growing online and offline (catalogue) presence, we have 80 stores nationwide in England, Scotland and Wales and employ 800 people across the country. We have an ambitious 5-year plan to grow the business across all touch points and we can only do this with the best people around us.

From humble beginnings but with great belief and dedication from our people, we’ve grown CT from the ground up starting with a single shop and growing into the well-known, nationwide, trusted high street retailer we are today.

What’s in the role and what are looking for?

We are looking for an enthusiastic Retail Supervisor to work alongside our brilliant colleagues and provide an engaging customer experience. The most important thing we recruit for at CT is attitude - we have an army of positive, helpful, and kind individuals who enjoy what they do, make great first and lasting impressions and have helped us become the great brand that we are now.

Traditionally, our supervisors are responsible for: -

• Delivering a true and honest customer experience, treating those as you yourself would like to be treated
• Deputising for the Store Manager, leading the overall responsibility of the store on 2 days of the week, as well as holidays
• Merchandising the store in line with our brand guidance
• Managing store stockrooms, ensuring effective replenishment and stock control
• Leading, engaging, and managing the performance of the team alongside the Store Manager

Key skills and behaviours that we look for: -

• Passionate about people and customer experiences
• Desire and/or experience of leading people
• Seek positive outcomes
• Open to change and challenge
• Flexibility
• Willing to work towards KPIs
• Competent with computers and willing to engage with technology

What’s on offer?

We are protective and proud in equal measure of our culture and suggest you take a look at our values on our website to gain a better understanding of life at CT. Once you’re on the journey however, you’ll be rewarded with, alongside other things: -

• 33 days holiday (including bank holidays, pro-rata)
• Very generous clothing allowance
• Employee discounts for you and your family
• Health cash-plan
• Long service award

This is a great opportunity to join one of the UK’s best loved clothing brands – help us spread our passion and enthusiasm for customers.

What happens next?

Many applicants contact us to discuss life at CT and you are most welcome to drop by any of our stores or telephone us to learn more.