Retail Store Supervisor/Team Leader

Mamas & Papas; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading children's retail company in Leicester is looking for a Store Supervisor to lead a team and ensure exceptional customer experiences. The ideal candidate has prior retail supervisory experience and an enthusiasm for customer service. This role involves working 40 hours a week, contributing to making memorable shopping experiences for customers. Benefits include generous holiday, pension contributions, and a supportive work environment.

Benefits

33 days holiday, increasing with service

Company Bonus Schemes

Employer pension contribution from day 1 enrolment

Significant staff discounts

Subsidised health and critical illness cover

Supportive family related leave policies

Employee Recognition and Appreciation Schemes

Qualifications

• Experience in retail supervising or senior sales roles.
• Ability to lead a small team by example.

Responsibilities

• Lead a small team of Sales Consultants.
• Achieve store results and enhance customer experience.

Skills

Customer service excellence

Team leadership

Retail experience

Job description

Overview

Our store teams, are that warm arm of reassurance, that friendly face to offer incredible product insight, product knowledge & trust. Whether it be our in-store personal shopping experiences, car seat consultations, in-store parent to be events, or someone to help guide our customers along their own unique parent journey, our amazing store teams are there to make sure buying that first pram, cot, baby changing table or outfit for baby's 1st birthday, whatever it may be, magical moments they'll cherish forever.

The Role of Store Supervisor

Our SUPERVISORS are our ambassadors of these magical moments, & the heart of our award winning business. Here at Mamas & Papas we are expanding our own family by looking for an amazing SUPERVISOR to be based at our beautiful Mamas & Papas Leicester store, leading a small team of Sales Consultants, working closely with the Mamas & Papas store Manager or Management teams to achieve store results & incredible customer experience.

This Store Supervisor opportunity covers 40 hours per week, across 5 days, including either Saturdays, Sundays, or both. (Apply to chat through shifts that would work best for you)

If you come from a retail supervisor or senior sales assistant background & love putting a smile on a customers face, leaving them with magical moments they'll never forget, can lead a team by example & support, then we'd love to hear from you.

TO APPLY:

• To apply for this amazing SUPERVISOR opportunity, simply click through to download your CV, and complete our short Mamas & Papas application form. (2mins max)

No agencies please: We do not accept unsolicited CVs from Recruitment Agencies or alike, nor any terms & conditions associated.

We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and celebrating diversity in all its forms through our campaigns and our actions. We strongly believe in the power of inclusivity to help us all move forward in life.

Benefits

We're a Business that cares, so here's just some of our Benefits on offer:

• 33 days holiday, increasing up to 40 with service.
• Buy & Sell holiday schemes
• Company Bonus Schemes
• Employer pension contribution from day 1 enrolment.
• Significant staff discounts for family & friends from our shops & online
• Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub
• Subsidised health & critical illness cover and insurances
• Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave)
• Supportive Foster Care & Carers Leave offering
• Support for Loss and Bereavement
• A Menopause Friendly Employer
• Employee Recognition and Appreciation Schemes
• At Mamas & Papas, we’re a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – one that’s full of opportunity and hope - want to see how we are going about it? Visit our website and view our "For the Future" commitment
• Oh, and a great bunch of people to work with too.

(NB*: All benefits subject to contracts and individual schemes criteria & terms)

Awards

We're Award Winning!!

• FINALISTS: 2024 - Retail Week - "Happiest Retailer to Work For"
• WINNERS: 2023 Retail Week - "Best Retailer" under £250m
• WINNERS: 2022 Retail Gazette - "Best Game Changer Retailer" under £500m

Store Location

Mamas & Papas at NEXT
Bath House Lane,
Unit MSU8,
High Cross,
Leicester
LE1 4SA