Retail Store Operations Manager - Bicester Village

Tala (We are Tala Ltd); Bicester; On-site; Confidential; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Employee discount

Clothing allowance

TALA Uniform

Job summary

TALA is looking for a hands-on Stockroom/Store Ops role adjacent to backroom and stock handling at our London/Bicester Village location. You will own the end-to-end stock flow from goods in to selling floor, ensuring accurate ticketing, pricing and floor-ready standards.

You will lead a small team, optimise processes for high-volume throughput, and partner with the Store Manager on campaigns, replenishment and omnichannel fulfilment while upholding health and safety standards.

Qualifications

• Experience in a retail environment, preferably fashion/activewear.
• Exceptional communication and interpersonal skills for customer interaction.
• Natural problem-solver who can work independently and in a team.

Responsibilities

• Own end-to-end goods in and stock flow, ensuring backroom performance.
• Plan deliveries around site access and delivery windows; ensure resourcing for drops.
• Receive, check and book in deliveries; escalate discrepancies promptly.
• Set and maintain a delivery-to-floor turnaround standard.
• Own the 'retail ready' standard: steam, size, hang/fold, tag, ticket and floor-ready.
• Manage pricing and ticketing with accuracy; apply Was/Now changes per guidelines.
• Execute promotions and markdowns to deadlines, including pre-trade changes.
• Build simple, repeatable processes and workstation layouts for high-volume accuracy.
• Track productivity via units-per-hour; forecast labor for peak drops.
• Own stock file accuracy; run cycle counts and resolve stock issues.
• Lead replenishment to keep stock on floor and within payroll targets.
• Support omnichannel fulfillment in-store to service levels set.
• Design and maintain a high-volume stockroom layout; keep it safe and efficient.
• Own backroom housekeeping, packaging, waste and sustainability commitments.
• Lead and develop the stockroom team; manage rota planning and onboarding.
• Set daily targets and lead on-floor for performance and standards.
• Ensure health, safety and loss-prevention compliance; uphold centre standards.

Skills

Retail experience

Communication skills

Problem solving

Visual merchandising

Multitasking

English fluency

Customer relationship building

Job description

TALA has been on a rocket ship since its founding in 2019 by entrepreneur Grace Beverley. Built on largely organic social, today we are a digital-first, multichannel women’s activewear brand with a multifaceted growth and retention strategy.

Following a £5m fundraise from world-class institutional investors and growing global media attention, TALA is entering an exciting new phase of growth, including the opening of two stores in London.

Now, we’re taking TALA beyond London, and Bicester Village, you’re next.

*This will be for a FTC from November 26 to January 27*

Tasks

What you'll be doing

Goods In & Stock Flow

• Own the end-to-end flow of stock from delivery to shop floor, taking full accountability for backroom performance.
• Plan and manage delivery days around Bicester Village's service yard access and delivery windows, ensuring the team is resourced and ready ahead of every drop.
• Receive, check and book in all deliveries accurately and on the day of arrival, escalating discrepancies, shortages and damages to Logistics within agreed timeframes.
• Set and hold a clear delivery-to-floor turnaround standard

Processing, Pricing & Retail Ready

• Own the "retail ready" standard end to end: steamed, sized, hung or folded, correctly hangered, security tagged, ticketed and floor-ready before it leaves the stockroom.
• Manage the outlet pricing and ticketing process with total accuracy, ensuring every unit carries the correct price and any was/now ticketing is applied in line with brand and regulatory guidelines.
• Execute promotional changes, markdowns and price changes to deadline, including overnight or pre-trade implementation where needed.
• Build simple, repeatable processing routines and workstation set-ups that let the team move at volume without losing accuracy.
• Track and improve processing productivity, using units-per-hour measures to plan labour and forecast the resource needed for peak drops.

Stock Accuracy & Inventory Integrity

• Be the store's owner of stock file accuracy, treating the integrity of our data as a core deliverable rather than an admin task.
• Run a disciplined cycle counting programme across the store, prioritising high-value, high-volume and known problem lines.
• Investigate and resolve negative stock, unknown barcodes, duplicate barcodes and mis-scanning patterns, feeding root causes back to HQ rather than simply correcting the symptom.
• Lead the store's preparation for and execution of full stocktakes, including pre-count housekeeping, team briefing, counting discipline and post-count exception resolution.
• Own shrinkage performance for the store alongside the Store Manager, identifying loss drivers and putting practical controls in place.

Replenishment & Trading Support

• Ensure the shop floor is fully sized and replenished at open, through the day and at close, so we never lose a sale to a size sitting in a box.
• Partner with the Store Manager on floor moves, launches and campaign execution, making sure stock is available in the right quantity at the right moment.
• Provide the Store Manager and Merchandising with clear, timely feedback on size and line performance, sell-through, over-stocks and gaps.
• Support omnichannel fulfilment activity in store, including click and collect and any in-store fulfilment we introduce, to the service levels we set.

Backroom Management & Space

• Design and maintain a stockroom layout that works at volume: logical, labelled, densely but safely stored, and quick to pick from.
• Manage stockroom capacity actively, flagging space risk ahead of major intakes and working with HQ on solutions before it becomes a trading problem.
• Own backroom housekeeping, packaging management, waste and recycling, in line with TALA's sustainability commitments.
• Keep all equipment, consumables and ticketing supplies stocked and functioning.

Team Leadership

• Lead, coach and develop the stockroom team, building a small operation that takes genuine pride in pace, accuracy and standards.
• Own rota planning for the backroom team, matching labour to the delivery schedule and trading peaks within payroll budget.
• Recruit, onboard and train new team members on all BOH processes, and build stockroom capability across the wider store team.
• Set clear daily targets and priorities, and hold the team to them through visible, on-the-floor leadership.

Compliance, Safety & Deputising

• Ensure health and safety compliance across all back of house areas, including manual handling, safe stacking, fire exits and equipment checks, with regular audits and documented training.
• Embed loss prevention procedures across goods in, stockroom and waste routines.
• Ensure the store meets all Bicester Village centre operating standards and requirements.
• Act as a key holder, opening and closing the store, and deputise for the Store Manager in their absence - including on trade, service and team decisions.

Requirements

About you:

• Experience in a retail environment, preferably in fashion, activewear, or wellness—but above all, a genuine passion for these areas is a must.
• Exceptional communication and interpersonal skills, allowing you to connect effortlessly with customers and inspire your team.
• A natural problem-solver—proactive, quick to learn, and able to thrive both independently and as part of a dynamic team.
• Strong visual merchandising instincts, with a keen eye for detail to keep the store looking stylish and on-brand at all times.
• Excellent multitasking skills, balancing customer service, sales, and store operations seamlessly in a fast-paced environment.
• Fluent in English (reading, writing, and speaking) to ensure clear and engaging customer interactions.
• Passionate about building customer relationships, from discussing upcoming collections to gathering customer insights that foster long-term loyalty.

Benefits

Some of our core benefits include:

• 28 days holiday a year inclusive of bank holidays
• You'll be automatically enrolled in our company pension scheme with Aviva
• Employee discount after probation period
• Clothing allowance spending gift
• TALA Uniform

About us

TALA is an activewear brand built to actively solve problems without creating new ones for people, the planet, or anyone else. Every collection prioritises functionality and thoughtful design, combining premium fabrics with multi-way versatility and flattering fits that deliver maximum impact with minimal effort. Each piece is crafted with attention to detail, ensuring women can look and feel their best with ease.

When founder Grace Beverley shifted from fast fashion to more sustainable options in her everyday clothing, she found a host of responsibly made options in every category other than activewear. Founding TALA in 2019, the proud female-led brand is on a mission to make consciously made active and off-duty styles accessible and inclusive without sacrificing performance or fit.

Read about TALA's people, purpose and product work here.

TikTok: @wearetala Instagram: @wearetala