Retail Store Manager (Wells)

Cancer Research UK; Wells; On-site; GBP 26,000 - 31,000; Full time

Job summary

Cancer Research UK is seeking a Retail Store Manager to lead a dedicated team in maximizing sales and fundraising efforts. This role involves managing store operations, ensuring excellent customer service, and engaging with the local community. The successful candidate will play a crucial part in supporting the mission to beat cancer while enjoying a competitive salary and benefits.

Benefits

Competitive salary

Flexible leave

Discounts

Gym membership

Wellbeing support

Qualifications

• Experience in managing and inspiring diverse teams.
• Comfort working within targets and motivating others.
• Knowledge of excellent customer service principles.

Responsibilities

• Guide and engage a team of paid staff and volunteers.
• Take ownership of the store's commercial operations.
• Maximize profit through effective cost control and sales strategies.

Skills

Team Management

Customer Service

Commercial Awareness

Flexibility

Job description

Endless pre-loved items. A crucial source of fundraising. A store that runs your way.

Retail Store Manager

£26,259 - £30,804 plus benefits

Reports to: Area Manager

Department: Trading

Contract: Permanent

Hours: Full time 37.5 hours per week

Location: Wells

Closing date: Sunday 1st June 2025 23:55. This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found.

Please note: You must be eligible to work in the UK to apply. Cancer Research UK cannot offer visa sponsorship.

About Cancer Research UK: We exist to beat cancer. We are professionals with purpose, but we need to go much further and faster. We’re looking for a talented individual who shares our vision.

Role overview: We’re seeking a motivating Store Manager to join our trading team. You’ll act as an ambassador for Cancer Research UK, motivating your team to maximize sales and fundraising targets. Your store will be a community hub where people learn about our work and see the impact we make. You’ll be surrounded by dedicated colleagues committed to beating cancer.

Key responsibilities:

1. Guide, inspire, and engage a team of paid staff and volunteers, including recruitment, retention, and development of a diverse team.
2. Take ownership of the store's commercial operations, including display, merchandising, stock management, maintaining standards, store layout, sales, and income.
3. Lead by example, providing excellent customer and supporter service.
4. Maximize profit through effective cost control and sales strategies.
5. Build relationships with the local community and Cancer Research UK colleagues.
6. Organize and run creative fundraising events to meet targets.
7. Ensure compliance with health and safety, safeguarding, security, administration, and HR policies.
8. Perform manual handling and physical activities as part of daily duties.

Candidate requirements:

• Experience in managing and inspiring diverse teams.
• Comfort working within targets and motivating others to achieve them.
• Ability to multi-task in a lively environment.
• Knowledge of excellent customer service principles.
• Commercial awareness.
• Knowledge of high street fashion retail.
• Adaptability to changing situations and ability to work independently.
• Understanding of price, value, and item worth.
• Flexibility to work on a rota basis, balancing business needs with personal life.

[Download the full role profile]

Benefits: We offer a competitive salary, benefits package, career development opportunities, and high-quality tools and policies. Our benefits include a substantial retirement plan, flexible leave, discounts, gym membership, and wellbeing support from the Retail Trust.

Application process: We use anonymized shortlisting to promote equality, diversity, and inclusion. CVs are required but will only be viewed after interview invitation. Please complete the work history section of the online application. Training includes 4 weeks in a training shop, possibly at a different location. Employment is subject to a satisfactory DBS check.

For more information, visit our website or contact us at [e-mail]. Follow us on LinkedIn, Facebook, Instagram, X, and YouTube for updates.

We encourage applications from all backgrounds, especially underrepresented ethnic minorities. Please inform us of any adjustments needed during the process. Contact [e-mail] or call 020 3469 8400. We do not hire anyone under 18 to ensure safety and safeguarding.