Retail Store Manager - Oxford St Experience London - 40hrs per week

Vodafone; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Vodafone is seeking a Retail Store Manager for a role in London. You will lead a dynamic team dedicated to delivering exceptional customer experiences and driving sales. This position offers a competitive salary, bonus, and a comprehensive benefits package, ensuring a commitment to employee well-being and professional growth.

Benefits

28 days of holiday entitlement

Employee discounts and retail vouchers

Pension plan and share schemes

Paid leave for charity projects

Qualifications

• Experience in performance management and coaching of staff.
• Ability to deliver excellent customer service.

Responsibilities

• Lead and motivate a store team to exceed performance targets.
• Manage operational decisions and conduct performance reviews.

Skills

Team Management

Customer Service

Sales Performance

Job description

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Retail Store Manager - Oxford St Experience London - 40hrs per week

Aggregate function: Commercial

Business Area: Local Retail

Posting Country: United Kingdom

Date Posted: 27 May 2025

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: London Oxford St Experience
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: 40 hours per week to include some weekends & Bank Holidays



At Vodafone UK Retail it's our job to help customers get the most out of their tech, tech that's here to change every day. You’ll work in a vibrant, ambitious culture with a strong focus on customer experience and helping build a better digital future for everyone.



Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.


At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.


Join our retail teams to be the friendly face of Vodafone, where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.

What you’ll do

To lead, motivate, coach and develop a store team to deliver an exceptional customer experience and exceed store performance targets. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customers needs.

• Management of the Store and staff
• Make operational decisions for the store
• Coach, develop and support the team
• Be accountable for ensuring the store acts within the guidelines of the FCA
• Conduct performance reviews
• Be personally accountable for the performance of the store
• Keep up to date and share market leading insights
• Bring the customer experience into the fore front of every decision

Who you are

• Be confident in performance management and coaching of the existing and new members of the team to deliver excellent customer service and meet targets
• A role model for delivering consistently brilliant customer experience and sales performance
• Feedback to management on how to improve customer experience
• Understand Vodafone and competitors’ products and services
• Conform to company policy and guidelines for running the store
• Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.



Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.


If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

#vodafoneuk

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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