Retail Store Manager - Bang & Olufsen

Bang & Olufsen Birmingham; Sutton Coldfield; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic and innovative family-owned company as a Store Principal in Sutton Coldfield, where your passion for luxury audiovisual products will shine. In this hands-on role, you will lead a dedicated team to deliver exceptional customer experiences while showcasing iconic Bang & Olufsen products. Your responsibilities will include achieving sales targets, conducting home visits for personalized demonstrations, and fostering a customer-centric culture. This is an exciting opportunity to work with a globally recognized brand, offering a competitive salary and performance-based bonuses. Elevate your career in a supportive environment that values innovation and personal growth.

Benefits

Performance-based bonus

Continuous training and development

Supportive team environment

Qualifications

• Proven experience in sales management within a high-end environment.
• Strong knowledge of audiovisual technology and luxury products.

Responsibilities

• Achieve sales targets by engaging with customers and providing expert advice.
• Lead and inspire a team to deliver exceptional customer service.

Skills

Sales Management

Customer Experience

Audiovisual Technology Knowledge

Team Leadership

Communication Skills

Proactive Attitude

Job description

Royal Sutton Coldfield, England, United Kingdom

Retail Store Manager - Bang & Olufsen

3 days ago Be among the first 25 applicants

Are you passionate and experienced in selling high-value luxury goods or high-value cars, able to deliver exceptional customer experiences, and showcase cutting-edge audiovisual technology? Amgrace, an official retailer of Bang & Olufsen, the world-renowned leader in premium sound and design, is seeking a dynamic, self-motivated, and results-driven Store Principal to lead our Sutton Coldfield store.

About Us

We are a progressive, family-owned company with a strong presence in the Midlands, operating stores in Leamington Spa, Sutton Coldfield (Birmingham), and Nottingham. As part of our team, you will have the opportunity to contribute to a growing business that values innovation, customer satisfaction, and a supportive work environment.

About the Role

As the Store Principal, you will be the driving force behind the store’s success. This is a hands-on role where you will be actively involved in selling, engaging directly with customers, and showcasing the exceptional quality and craftsmanship of Bang & Olufsen products. In addition, you will lead a team of dedicated professionals, inspire them to deliver world-class customer service, and ensure the store operates at peak performance.

A key aspect of this role includes conducting home visits to demonstrate products, provide expert advice on installation, and ensure that every customer’s experience is tailored to their unique needs.

Key Responsibilities

• Sales Leadership: Achieve and exceed sales targets by actively engaging with customers and providing expert advice on Bang & Olufsen’s bespoke audio-visual solutions.
• Customer Experience: Foster a customer-centric culture, ensuring every customer interaction reflects the luxury and quality associated with Bang & Olufsen.
• Home Visits: Regularly visit customers’ homes to demonstrate products, offer personalised recommendations, and advise on optimal installation to deliver a seamless experience.
• Team Management: Recruit, train, and inspire a high-performing team, providing coaching and guidance to support their development.
• Store Operations: Oversee all aspects of store operations, including inventory management, visual merchandising, and adherence to company standards.
• Strategic Growth: Identify opportunities to grow the business, build long-term customer relationships, and increase market share in the local area.

About You

• Proven experience as a Sales Manager within a high-end audiovisual environment, luxury car sales or bespoke luxury furniture.
• Strong knowledge and passion for audiovisual technology and the ability to articulate the unique features of luxurious home premium products.
• A self-motivated professional with a proactive attitude and the ability to deliver on store performance targets.
• Experience in delivering exceptional in-home customer experiences, with an understanding of how to tailor recommendations and solutions to individual needs.
• Must be a car owner with a clean driving licence, essential for conducting home visits and supporting business needs.
• A natural leader with exceptional interpersonal and communication skills, able to motivate and inspire a team.
• A hands-on approach to management, with a strong passion for sales and a proven track record of meeting and exceeding targets.
• Commitment to delivering unparalleled customer experiences and fostering customer loyalty.

What We Offer

• The opportunity to work with a globally iconic brand known for innovation and quality.
• A competitive salary package, including a performance-based bonus.
• Continuous training and development to support your career growth.
• A vibrant and supportive team environment, with the benefits of working in a family-owned business that values its people and their contributions.

How to Apply

If you can lead a flagship store, immerse yourself in the world of luxury and cutting-edge audiovisual products, and leverage your self-motivation to drive success, we would love to hear from you. Elevate your career with Bang & Olufsen—where design meets sound in perfect harmony.

Submit your CV and covering letter to [e-mail] by 11 February 2025. Please only apply if you can demonstrate proven experience in the areas outlined above.

Seniority level

Mid-Senior level

Employment type

Full-time