Retail Store Manager

PUMA Group; Tewkesbury; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player seeks a dynamic Store Manager to lead a vibrant team in a fast-paced retail environment. This role involves driving sales performance, enhancing customer experiences, and ensuring operational excellence. The ideal candidate will possess a passion for the brand, strong management experience, and the ability to motivate and develop team members. Join a company that values diversity and fosters an inclusive culture, where your contributions will help shape the future of retail. If you thrive in a results-driven environment and are ready to elevate your career, this opportunity is for you.

Qualifications

• 2-4 years of management experience in retail with a focus on customer service.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Manage and develop a high-performing team to achieve sales and KPIs.
• Ensure high standards of customer experience and operational compliance.

Skills

Management Experience

Customer Service Orientation

Interpersonal Skills

Communication Skills

Organizational Skills

Time Management

Commercial Acumen

Bilingual (German and English)

Education

2-4 years of management experience

Tools

MS Office (Outlook, Word, PowerPoint, Excel)

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION:

• Position PUMA to be the Fastest Sports Brand in the world through strategically managing and promoting sales culture within the Store.
• Recruit, manage, develop, coach, motivate and retain high performing and results driven team members; ensure training programs are successfully completed.
• Ensure that the Store consistently achieves or even exceeds sales, KPIs and profitability goals through the effective use of short and long-term planning, expense control, sales and service.
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Analyze customer profiles, buying trends, and competitive information to drive business; communicate and provide feedback to Area/District Managers.
• Manage the execution and processing of incoming and outgoing merchandise.
• Achieve or exceed all Inventory and Shrink goals; oversee and manage physical inventory counts ensuring Loss Prevention and Operational compliance within the Store.
• Ensure that all Visual Guidelines are executed and maintained and that the visual presentation of the Store always meets or exceeds PUMA standards.
• Communicate, manage and execute all Marketing driven initiatives and events within budget and according to all Policies & Procedures.

YOUR TALENT:

• 2-4 years of management experience in a focused and customer service oriented retail environment (preferably Apparel/Footwear) with results driven track record.
• Passion for PUMA Brand.
• Commercial and financial acumen.
• Customer oriented, reliable and friendly personality.
• Ability to identify, hire, train, develop and retain high performance.
• Ability to present information to large groups and facilitate store visits.
• Strong interpersonal, communication and motivational skills.
• Strong organizational and time management skills.
• Good German and English language skills.
• PC-literacy, general MS-Office Knowledge including the use of Outlook, Word, PowerPoint, Excel and Internet.

PUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.