Retail Store Manager

www.findapprenticeship.service.gov.uk - Jobboard; Royal Tunbridge Wells; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking a Retail Store Manager in Royal Tunbridge Wells. You will oversee store operations, drive sales, and ensure excellent customer service. Ideal candidates will have retail management experience, strong customer service skills, and the ability to motivate teams. This role requires good planning and organizational skills, as well as the ability to analyze sales figures. Join us to lead a passionate team committed to delivering outstanding service.

Qualifications

• Previous experience as a retail manager with strong selling and customer service skills.
• Experience in managing store profitability and KPIs.
• Intermediate IT skills (e.g. Word and Excel).
• Recruitment/interviewing experience.

Responsibilities

• Accountable for overall store operations.
• Drive store sales and profitability.
• Motivate and coach your team.
• Deliver operational processes and customer service excellence.

Skills

Retail management experience

Customer service skills

Planning and organizational skills

Communication skills

Team motivation

Sales figure analysis

Coaching skills

IT skills (Word and Excel)

Job description

About the Role

As a Retail Store manager, you are accountable for the overall store operation. You will drive store sales and profitability and deliver high operational store standards through motivating and coaching your team. You will lead your team to deliver operational processes and customer service excellence, exceeding the expectations of our customers. You will lead by example and follow the Lakeland Essence, Values and Behaviours and you’ll be passionate and knowledgeable about our products, leading your team to sell them with devotion and flair.

About You

You will need

• Previous experience as a retail manager, with strong selling and customer service skills
• Experience of managing store profitability and KPIs
• Strong planning and organisational skills
• Good communication and interpersonal skills
• To be able to manage, organise and motivate team members on a day to day basis
• To be able to take ownership and make decisions
• The ability to comprehend and analyse sales figures
• Recruitment/interviewing experience
• Intermediate IT skills (e.g. word and excel)
• Previous experience of training others
• Existing knowledge of Lakeland and our products
• Experience of change management
• Experience in selling through service
• Team coaching skills

About us

Founded in the early 60s, with the same strong values of quality and customer care now as when we first started. From selling plastic bags for home freezing from the Rayner family garage in Windermere, to over 4000 kitchen and home products today, Lakeland has grown to the extent that we now send out thousands of parcels a day from our Kendal despatch centre, and we have stores nationwide, stretching from Aberdeen to Exeter, with more in the pipeline.