Retail Store Manager

EE; Oxford; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading telecommunications company as a Retail Store Manager in Oxford. You will lead a vibrant team to deliver outstanding results, exceptional customer service, and foster a high-performance culture. This role offers substantial earning potential through incentives, flexible working options, and a commitment to your career development.

Benefits

Significant earning potential through commission, rewards, and incentives.

24/7 access to an online GP for you and your immediate family.

Market-leading paid carer’s leave.

Equalized family leave with 18 weeks full pay and 8 weeks half pay.

Huge discounts on EE & BT products.

Support for your career development.

Season Ticket Travel Loan.

Volunteering days to give back to your community.

Optional Private Healthcare and Dental coverage.

Qualifications

• Experience in leading large teams and achieving commercial results.
• Ability to foster a performance culture focused on KPIs.
• Proficiency in relationship building to enhance customer loyalty.

Responsibilities

• Lead and inspire your team to meet objectives and drive revenue.
• Provide exceptional customer service and create memorable experiences.
• Communicate effectively with stakeholders and capitalize on retail opportunities.

Skills

Leadership

Coaching

Customer Service

Team Management

Proactive Mindset

Job description

Join Our Team as a Retail Store Manager!

Location: Oxford Westgate

At EE, we believe technology should bring people together. Our stores are more than just places to buy gadgets – they're destinations where customers can explore, discover, and be inspired by the latest in tech. We're committed to creating a vibrant, welcoming environment where every visit feels like a special occasion.

We are looking for a Retail Store Manager who can inspire and lead with passion in a large or high-profile store. If you have a history of guiding large teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you.

Day to day, you’ll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You’ll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities.

As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors.

What’s In It for You? Below are some of the many benefits we provide here at EE

• Significant earning potential through commission, rewards, and incentives.
• 24/7 access to an online GP for you and your immediate family.
• Market-leading paid carer’s leave.
• Equalized family leave with 18 weeks full pay and 8 weeks half pay.
• Huge discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for your career development.
• Season Ticket Travel Loan.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.
  
  

About EE: At EE, our people are the key to our success. We keep customers happy with great service and a top-rated network. As part of the BT family, we’ve created an energizing culture that makes EE an excellent place to build your career. We value diversity and welcome applications from all sections of the community.

We understand that life is ever-changing, and we offer flexibility to support your success. Whether you need full-time, part-time, or job-sharing options, we’re here to accommodate your needs. We are committed to doing everything we can to support you.

Join us and be part of a team where you can truly make a difference!