Retail Store Manager

American Golf; Manor Park; Vor Ort; GBP 28.000 - 38.000; Vollzeit

Benefits dieser Stelle

Commission-based earnings

Staff discounts

Employee Assistance Program

Life assurance & health cover

Zusammenfassung

American Golf in the United Kingdom is seeking a Store Manager to lead and develop a high-performing team, drive sales, and deliver exceptional customer service in a busy golf retail environment.

This role requires strong leadership, retail operations know-how, and the ability to coach staff, manage performance, and uphold Health & Safety standards while representing the brand's values. You will oversee recruiting and ensure customer satisfaction across the store.

Qualifikationen

• Golf passion paired with a commitment to delivering outstanding customer service.
• Proven ability to lead, coach, and develop a retail team.
• Strong sales and retail operations experience with a customer focus.
• Experience managing store P&L and ensuring policy compliance.
• Analytical mindset with data-driven decision making.

Aufgaben

• Drive sales and customer service through coaching and regular feedback.
• Monitor market trends and competitor activity to inform strategy.
• Oversee store operations, procedures, and policy compliance.
• Lead health and safety initiatives and cultivate a safe working environment.
• Recruit, onboard, and manage performance of store team.

Kenntnisse

Leadership

Sales expertise

Customer service

Retail operations

Problem-solving

Communication

Adaptability

Tools

Navision

Jobbeschreibung

As a Store Manager, your primary objective is to lead, motivate, and develop your team to maximise sales potential while exceeding customer expectations.

Responsibilities

• Sales and Customer Service: Ensuring the sales process is effectively delivered and maintaining high standards of customer service through regular coaching and support.
• Market Awareness: Staying updated on golf market trends and competitor activities to proactively suggest strategies that maintain a competitive edge.
• Operations Management: Ensuring compliance with all company policies and procedures, managing store P&L, and driving operational efficiency.
• Health & Safety Commitment: Leading all aspects of Health & Safety in the store and promoting a positive safety culture among the team.
• Leadership: Inspiring and coaching your team to achieve store objectives, conducting recruitment, and overseeing training and performance management.

Qualifications

• Passion for Golf and Customer Service: A deep enthusiasm for golf and a commitment to delivering exceptional service, prioritising customer needs.
• Leadership Skills: Proven ability to lead, motivate, and develop a team, with a focus on coaching and fostering individual growth.
• Sales and Retail Expertise: Demonstrated experience in retail management, with strong sales acumen and a deep understanding of retail operations.
• Operational Efficiency: Ability to manage store operations effectively, including compliance with policies and proficient use of retail systems like Navision.
• Problem-Solving Skills: Strong analytical abilities to make informed decisions based on store data and customer feedback.
• Excellent Communication: Strong communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Adaptability: Organised and proactive in managing store tasks and challenges, with the flexibility to adapt to changing workloads.

Are you ready to lead a passionate team and drive sales in the world of golf? Join American Golf as a Store Manager!

At American Golf, we're not just a store; we're the largest golf retailer in Europe and our mission to be the go-to destination for everything golf and make a positive impact on golfers of all levels. If you have strong leadership skills, we invite you to lead our team and play a vital role in fostering a culture of exceptional customer service and teamwork within our golf community.

Benefits

• Commission-based earnings that grow with your success, plus generous discounts on our extensive range of golf products.
• Employee Assistance Program offers 24/7 support whenever you need it.
• We prioritise well-being through life assurance and health cover options.