Retail Store Manager

American Golf; Canterbury; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Commission earnings

Employee discounts

EAP 24/7

Life assurance

Health cover

Cycle to Work

Birthday day off

Tech perks

Job summary

American Golf, Europe’s largest golf retailer, is seeking a Store Manager in Canterbury to lead and develop a high-performing team while driving sales and delivering exceptional customer service. You will coach staff, monitor golf-market trends, and manage store operations, including policies and P&L, to achieve targets.

The role emphasizes leadership, teamwork, and a customer-first approach, with benefits including flexible earnings, employee discounts, life assurance, health cover, and

Qualifications

• Experience leading a retail team and driving sales.
• Strong leadership and coaching abilities.
• Proven track record in delivering excellent customer service.
• Excellent communication and interpersonal skills.
• Analytical mindset with ability to use store data to improve results.

Responsibilities

• Lead, motivate, and develop the store team to maximise sales and customer satisfaction.
• Stay informed on golf market trends to inform store strategy.
• Ensure store operations, policies, and P&L are managed effectively.
• Champion Health & Safety and promote a positive safety culture.
• Recruit, train, and manage performance to achieve store objectives.

Skills

Leadership

Sales & Retail

Customer Service

Communication

Problem Solving

Adaptability

Tools

Navision

Job description

Are you ready to lead a passionate team and drive sales in the world of golf? Join American Golf as a Store Manager! At American Golf, we’re not just a store; we’re the largest golf retailer in Europe and our mission to be the go-to destination for everything golf and make a positive impact on golfers of all levels. If you have strong leadership skills, we invite you to lead our team and play a vital role in fostering a culture of exceptional customer service and teamwork within our golf community.

Why Join American Golf?

At American Golf, we’re committed to creating a workplace that truly values and supports our team, providing benefits that make a meaningful difference. Here, your hard work is rewarded: enjoy commission-based earnings that grow with your success, plus generous discounts on our extensive range of golf products. Our Employee Assistance Program offers 24/7 support whenever you need it, and we prioritise well-being through life assurance and health cover options. Flexibility is essential to us, so you can access your earnings early when needed, earn extra days off with length of service, purchase additional holidays, and even celebrate your birthday with a day off! We also support your professional growth with assistance for qualifications and offer exclusive discounts with some of our partner brands. Plus, with our Cycle to Work scheme and tech perks, you’ll save on everything from a new bike to the latest gadgets. Joining American Golf means building a career with a team that’s genuinely invested in your success and satisfaction.

About the Role

As a Store Manager, your primary objective is to lead, motivate, and develop your team to maximise sales potential while exceeding customer expectations. Your role will involve:

• Sales and Customer Service: Ensuring the sales process is effectively delivered and maintaining high standards of customer service through regular coaching and support.
• Market Awareness: Staying updated on golf market trends and competitor activities to proactively suggest strategies that maintain a competitive edge.
• Operations Management: Ensuring compliance with all company policies and procedures, managing store P&L, and driving operational efficiency.
• Health & Safety Commitment: Leading all aspects of Health & Safety in the store and promoting a positive safety culture among the team.
• Leadership: Inspiring and coaching your team to achieve store objectives, conducting recruitment, and overseeing training and performance management.

What You Bring

• Passion for Golf and Customer Service: A deep enthusiasm for golf and a commitment to delivering exceptional service, prioritising customer needs.
• Leadership Skills: Proven ability to lead, motivate, and develop a team, with a focus on coaching and fostering individual growth.
• Sales and Retail Expertise: Demonstrated experience in retail management, with strong sales acumen and a deep understanding of retail operations.
• Operational Efficiency: Ability to manage store operations effectively, including compliance with policies and proficient use of retail systems like Navision.
• Problem-Solving Skills: Strong analytical abilities to make informed decisions based on store data and customer feedback.
• Excellent Communication: Strong communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Adaptability: Organised and proactive in managing store tasks and challenges, with the flexibility to adapt to changing workloads.

American Golf is committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, disability, sexual orientation, religion, or any other protected status. We believe diversity drives innovation and are proud to be an equal opportunity employer.

If you require any reasonable adjustments or support at any stage of the recruitment process, please let our team know at [e-mail] so we can ensure you have the best possible experience.