Retail Store Manager

Molton Brown; Greater London; Hybrid; GBP 37,000 - 39,000; Full time

Benefits offered by this job

Staff discount

Holiday entitlement

Birthday off

Product samples

Private healthcare

Pension & loans

Learning & development

Summer days off

Job summary

Molton Brown is seeking an experienced Retail Store Manager for our Broadgate Shopping Centre lifestyle store in London. The role is permanent, 37.5 hours per week, with a salary of £37,000–£39,000 DOE and a quarterly bonus based on store targets.

You will lead a high-performing team, drive sales, and deliver an exceptional customer experience while managing costs and brand activation initiatives.

Qualifications

• Experience supporting or running a premium retail or fragrance store.

Responsibilities

• Lead the store team from the front, setting the standard for immersive customer service.
• Own and deliver store sales and KPIs, using data to drive profitable sales and reduce costs.
• Coach and develop Retail Advisors to think and act commercially and to overachieve targets.
• Drive brand activation and events to maximise sales and customer engagement.
• Ensure the store presents Molton Brown's lifestyle image on the high street and operationally behind the scenes.

Job description

Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao's global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.

Expertly blended in London, Molton Brown's signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.

We’re looking for an experienced sales focussed Retail Store Manager, ideally with at least one year’s experience supporting or running a successful store within premium retail or fragrance to join us and lead our Broadgate Shopping Centre lifestyle store’s team on continued success. This is a permanent opportunity working 37.5 hours a week.

Ready to build momentum in your retail career journey? It starts here with us.

Every Customer, Every Visit, Every Day…

As Retail Store Manager, you’ll lead your team from the front, setting the standard for an immersive customer experience, connecting with our customers who are discovering our products for the first time or falling in love with them all over again.

Engaging and self-driven by results, you’ll coach and develop first class Retail Advisors to think and act commercially, building a culture that champions a high-performing and collaborative team that overachieves targets and drive profitable sales.

You’ll own and deliver store sales and KPIs, using data and insight to reduce costs while strengthening Molton Brown's presence on the high street as the authority in lifestyle products that our customers love to Cleanse, Wear and Live in.

Passionate about brand activation, you’ll identify opportunities to maximise sales through thoughtful events that make a lasting impact to our devoted customers, bringing our brand to life with every customer, every day.

You’ll think through the eyes of a customer, maintaining high standards to ensure your store is always ready to greet everyone flawlessly by driving retail excellence standards that reflect our brand’s aspirations both on the shop floor and operationally behind the scenes.

In return for going the extra mile every day, we offer personalised career development, a competitive salary of £37,000 - £39,000 DOE, a quarterly bonus when your stores targets are achieved and a range of benefits including:

• 50% staff discount across Molton Brown
• 25 days holiday + bank holidays
• Your birthday off
• Five free products every quarter to really get to know our products!
• Private healthcare & wellbeing support
• Pension scheme, travel loans & cycle-to-work scheme
• Access to exclusive learning, qualifications & career development pathways
• A culture where your voice is valued and your growth is supported
• Two additional Summer paid days off between June and August (2026)

Molton Brown is part of Kao founded in Japan in 1887, at Kao, we believe the diversity of our teams strengthens our global mission. Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results.

What you can expect from us:

• An entrepreneurial environment where passionate and innovative teams come together.
• Respect, teamwork and collaboration are at the heart of how we work.
• A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, the Charity Committee, and DE&I communities (region dependant).
• A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, pension / retirement options dependant on location, insurance options, and more...
• Learning and development opportunities.

Your voice matters here – we value entrepreneurial thinking and innovation from our teams.

To find out why 33,000 people across the Globe work at Kao please visit: https://www.kao.com/emea/en/careers/ Discover careers at Kao and how we live our purpose, Kirei - Making Life Beautiful.

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