Retail Store Manager

NDH BROTHERS LTD; Darlington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A convenience store operator in Darlington is seeking a proactive Retail Store Manager to oversee daily operations, including team supervision, stock management, and customer service. Ideal candidates have strong leadership skills, can multitask efficiently, and are flexible with working hours. Previous retail experience is preferred but not essential as full training will be provided.

Qualifications

• Strong organisational and leadership abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and problem-solve on the spot.

Responsibilities

• Ensure smooth opening and closing procedures.
• Lead and motivate team members.
• Monitor inventory levels and handle stock orders.
• Deliver friendly and professional customer service.
• Accurately manage tills and perform cash-ups.
• Adhere to legal regulations regarding age-restricted products.

Skills

Organisational abilities

Leadership

Communication skills

Interpersonal skills

Problem-solving

Education

RQF Level 6 or above

Job description

We are seeking a proactive and responsible Retail Store Manager to oversee our convenience store operations, which includes the sale of off-licence products. The ideal candidate is someone who thrives in a fast-paced environment, is customer-focused, and has the drive to lead a small team efficiently.

Key Responsibilities:
Daily Store Operations:
Ensure smooth opening and closing procedures, maintain operational standards, and uphold store cleanliness and organisation at all times.

Team Supervision & Support:
Lead and motivate team members, provide on-the-job training, delegate tasks efficiently, and maintain high staff morale to support a positive working environment.

Stock Management:
Monitor inventory levels, handle stock orders, and coordinate with suppliers to ensure product availability while minimising waste or overstock.

Customer Service Excellence:
Deliver friendly and professional service, resolve customer concerns promptly, and uphold a positive reputation within the local community.

Cash Handling & Reporting:
Accurately manage tills, perform end-of-day cash-ups, ensure secure banking, and maintain financial records as per company policy.

Compliance & Licensing:
Adhere to legal regulations regarding the sale of age-restricted products (e.g. alcohol, tobacco) and ensure staff are also compliant through appropriate training and supervision.

Candidate Requirements:
Strong organisational and leadership abilities
Excellent communication and interpersonal skills
Ability to work independently and problem-solve on the spot
Education: RQF Level 6 or above
Previous retail management experience is preferred but not essential
Full training will be provided

Other Requirements:
Must be flexible to work varied shifts, including weekends and evenings
Applicants must not have any unspent criminal convictions
If any convictions exist, please declare them during the application
A DBS check may be required depending on the nature of the conviction