Retail Store Manager

Newlife The Charity for Disabled Children; Cannock; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading charity is seeking a Store Manager for their Cannock Superstore, where you'll oversee operations and drive sales in a dynamic retail environment. This role offers the chance to lead a high-performing team, ensuring excellent customer experience while achieving ambitious targets.

Qualifications

• Proven management experience in a fast-paced retail environment.
• Strong background in team leadership, recruitment, and performance management.
• Confident decision-maker with the ability to lead through change.

Responsibilities

• Oversee daily store operations, maintain high standards of visual merchandising.
• Set and monitor sales goals, ensure exceptional customer service.
• Recruit, train, and develop store team members.

Skills

Leadership

Customer Service

Communication

Conflict Resolution

Analytical Skills

Time Management

Job description

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Store Manager - Cannock Superstore

Location: Cannock, Staffordshire
Contract Type: Permanent, Full-Time (37.5 hours per week)
Reporting To: General Manager
Division: Commercial Team: Retail

Are you a natural leader with a passion for retail? We're looking for an experienced Store Manager to take the reins of our Cannock Superstore. This is your opportunity to join a dynamic team in a fast-paced retail environment where you can truly make an impact.
About the Role

As Store Manager, you will be responsible for the day-to-day management of the store, driving sales, delivering outstanding customer service, and leading a high-performing team. Your focus will be on operational excellence, team development, and achieving ambitious performance targets.
Key Responsibilities

Store Operations:

• Oversee all daily store activities, including opening and closing.
• Maintain high standards of visual merchandising and store presentation.
• Manage stock levels, inventory replenishment, and shrinkage control.

Sales & Customer Service:

• Set and monitor sales goals and KPIs.
• Ensure exceptional customer service is delivered at all times.
• Support staff with sales techniques and customer engagement strategies.

Team Leadership:

• Recruit, train, and develop store team members.
• Create and manage rotas, monitor payroll hours, and assign duties.
• Inspire a positive, inclusive, and high-performing team culture.

Financial Management:

• Monitor store budgets and financial performance.
• Prepare and present sales and operational reports.

Compliance & Safety:

• Ensure adherence to company policies and legal standards.
• Promote a safe and secure environment for both staff and customers.

What We're Looking For

Experience & Knowledge:

• Proven management experience in a fast-paced retail environment.
• Strong background in team leadership, recruitment, and performance management.
• Confident decision-maker with the ability to lead through change and under pressure.
• Experience in operational retail processes, including stock control and store security.

Skills:

• Adaptable leadership style with empathy and emotional intelligence.
• Excellent communication and conflict resolution skills.
• Strong IT, time management, and analytical capabilities.
• Numerate, literate, and detail-oriented.
• Resilient and self-motivated.

Attributes:

• Flexible to work additional hours or support other store locations when needed.
• Quick to adapt to changing situations and challenges.

Why Join Us?

This is more than just a store manager role - it's a chance to shape the future of one of our flagship locations. You'll enjoy a supportive and rewarding work environment where your ideas, leadership, and results are valued.

Ready to take the next step in your retail career?
Apply now and lead our Cannock Superstore to success.