Retail Store Manager

GradBay; Bath; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent lifestyle clothing brand seeks an experienced Store Manager for a new store opening in Bath. In this leadership role, you will ensure exceptional customer service while embodying the brand values of sustainability. This is a unique opportunity to shape the store's success by fostering a positive team environment and managing store operations effectively. Join a company committed to conscious consumerism and grow with us.

Benefits

23 days of annual leave plus bank holidays

Up to 40% employee discount

Company pension contributions

Regular team socials and events

Qualifications

• At least 2 years of experience in a leadership role in retail.
• Passion for sustainable fashion.
• Ability to build relationships.

Responsibilities

• Deliver outstanding customer service.
• Lead recruitment and staff development.
• Manage store operations and visual merchandising.

Skills

Customer service

Leadership

Communication

Organizational skills

Attention to detail

Job description

1 day ago Be among the first 25 applicants

This range is provided by GradBay. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from GradBay

About The Company

Our client is a lifestyle clothing brand dedicated to creating versatile, comfortable, and consciously made garments for everyday living. Their designs are inspired by simplicity, sustainability, and timeless appeal—crafted from natural materials and built to endure. With a growing footprint across the UK, including key retail partnerships and flagship locations, they’re proud to be a values-led company that prioritises people and the planet.

About The Opportunity

Due to continued growth the company is opening a new store in Bath this September and are on the lookout for an experienced and passionate Store Manager to lead the way. This is a fantastic opportunity to become a key figure in the team, championing brand values and delivering an exceptional in-store experience.

As the face of the store, you’ll be a natural leader—approachable, knowledgeable, and committed to creating a welcoming environment for both customers and team members. You’ll play a vital role in shaping the store’s success and ensuring every visitor feels valued and inspired.

Your Role

As Store Manager, you’ll be responsible for:

• Delivering outstanding customer service across all touchpoints—whether in person, over the phone, or online.
• Developing a deep understanding of our brand ethos, product range, and seasonal collections.
• Offering thoughtful styling advice and product recommendations tailored to individual needs.
• Leading recruitment, onboarding, and ongoing development of store staff.
• Conducting regular performance reviews and fostering a positive team culture.
• Overseeing all sales transactions, returns, and deliveries in line with company procedures.
• Handling customer concerns with professionalism and care.
• Managing store operations including opening/closing, stock handling, and visual merchandising.
• Maintaining high standards of cleanliness, organisation, and presentation on the shop floor.
• Ensuring health and safety protocols are followed at all times.
• Sharing customer insights with head office and collaborating with other store teams.

*You will need to work at least 2 weekends a month to start with as at least one Senior Team member is required on Saturdays and / or Sundays every weekend until other staff are settled and fully trained.

What We’re Looking For

• At least 2 years of experience in a leadership role within a premium retail setting.
• A confident communicator with a calm, empathetic, and solutions-focused approach.
• A genuine passion for sustainable fashion and conscious consumerism.
• Someone who thrives in a customer-facing role and enjoys building relationships.
• Energetic, organised, and detail-oriented with strong follow-through.

What We Offer

• 23 days of annual leave plus bank holidays, and your birthday off.
• Up to 40% employee discount, plus exclusive sample sales.
• Company pension contributions.
• Regular team socials and events.
• Accredited Real Living Wage employer.

This is an initial job advert, a member of our team will share a full company and job description upon reaching out to interested candidates.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Retail and Retail Apparel and Fashion

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