Retail Store Lead: Elevate Customer Experience in Fashion

INDITEX; Dartford; On-site; GBP 28,000 - 46,000; Full time

Benefits offered by this job

25% staff discount across all Inditex

28 days holiday allowance

Company pension scheme

Job summary

Stradivarius, part of Inditex, is seeking a Responsible (Full Time) to lead a store team in the UK. You will drive performance, translate insights into action, and support colleague development within a fast-paced retail setting.

You will rely on strong emotional intelligence, ethical leadership, and a customer-first mindset to create an inclusive, high-performing store environment aligned with our values and commercial vision.

Qualifications

• Experience in fast-paced retail environments with people leadership responsibility.
• High levels of emotional intelligence and strong communication skills.
• Ability to balance commercial priorities, operational excellence and people development.
• Strong time management, organization and decision-making skills.
• Adaptable, customer-focused and guided by clear values and ethics.

Responsibilities

• Lead and inspire your team: Motivate, coach and develop colleagues, fostering engagement, inclusivity and a positive team culture.
• Deliver outstanding customer experiences: Ensure customers receive attentive, authentic and empathetic service that reflects the Stradivarius brand.
• Manage operations with excellence: Oversee daily operations including stock management, deliveries, replenishment, visual standards and store organization.
• Drive commercial performance: Analyze information to improve sales, productivity and efficiency.
• Champion values and sustainability: Act as a role model for integrity and Inditex sustainability initiatives.

Skills

People leadership

Emotional intelligence

Communication

Time management

Adaptability

Job description

Stradivarius, part of Inditex, is seeking a Responsible (Full Time) to lead a store team in the UK. You will drive performance, translate insights into action, and support colleague development within a fast-paced retail setting.

You will rely on strong emotional intelligence, ethical leadership, and a customer-first mindset to create an inclusive, high-performing store environment aligned with our values and commercial vision.