Retail Store Colleague — Elevate Customer Experience & Growth

JD Sports Fashion; Blackburn; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Staff discount

Personal development opportunities

Job summary

JD Sports Fashion is seeking a Store Colleague in Blackburn to deliver outstanding customer experiences on the shop floor. You will greet customers, maintain engaging displays, replenish stock, and support daily store operations with a positive attitude and a team-focused approach.

Responsibilities include assisting customers, processing transactions, and ensuring presentation standards meet brand expectations. This role offers development opportunities within a fast-paced retail environment.

Qualifications

• Ability to adapt communication style to different people.
• Ability to engage positively with customers and colleagues.
• Good organisational skills to manage tasks.
• Ability to work collaboratively with store team.
• Willingness to learn new skills and follow procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Achieve team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintain high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptability

Customer engagement

Organisational skills

Team collaboration

Willingness to learn

Job description

JD Sports Fashion is seeking a Store Colleague in Blackburn to deliver outstanding customer experiences on the shop floor. You will greet customers, maintain engaging displays, replenish stock, and support daily store operations with a positive attitude and a team-focused approach.

Responsibilities include assisting customers, processing transactions, and ensuring presentation standards meet brand expectations. This role offers development opportunities within a fast-paced retail environment.