Retail - Store Advisor, Battersea (New Store)

低; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

In einem dynamischen Einzelhandelsumfeld suchen wir einen engagierten Store Advisor, der eine Schlüsselrolle im Kundenservice spielt. Sie werden die Kunden durch ihre Einkaufserfahrung führen, die Produktkenntnisse teilen und zur Verkaufsleistung beitragen. In einem unterstützenden Team arbeiten Sie daran, eine positive Atmosphäre zu schaffen und die Marke zu repräsentieren. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und in einem vielfältigen Team zu wachsen, ist dies die perfekte Gelegenheit für Sie!

Benefits

Teamorientierte Atmosphäre

Möglichkeiten zur persönlichen Weiterentwicklung

Gesundheits- und Wellnessprogramme

Qualifications

• Mindestens 1 Jahr Erfahrung im Einzelhandel oder Kundenservice.
• Fähigkeit, Kundenbedürfnisse zu erkennen und Lösungen anzubieten.

Responsibilities

• Kunden freundlich begrüßen und beim Einkauf unterstützen.
• Lagerbestände verwalten und für Sauberkeit im Geschäft sorgen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisationstalent

Education

Abschluss in einem relevanten Bereich

Job description

Retail - Store Advisor, Battersea (New Store)

In this role, you will be a key player in providing exceptional customer service and driving sales performance in our retail store. As a Store Advisor, you will leverage your expertise to enhance the customer experience. Your responsibilities will include guiding customers through their shopping journey, maintaining optimal stock levels, executing visual merchandising plans, and contributing to the overall success of the store. Join us to make a significant impact, grow your career, and help shape the future of our retail environment.

Your Mission

• Greet customers warmly and assist them in finding products that meet their needs.
• Respond to customer inquiries and resolve issues effectively, ensuring a positive shopping experience.
• Offer product knowledge and recommendations to enhance customer satisfaction.
• Maintain a solid understanding of the products and services offered in the store.
• Share relevant product information with customers to assist them in making informed purchasing decisions.
• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed.
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Work closely with other team members to ensure a seamless customer experience.
• Participate in team meetings and training sessions to stay updated on store policies and procedures.
• Support colleagues by sharing knowledge and assisting with tasks as needed.
• Provide constructive feedback to store leadership on customer preferences, product performance, and operational processes.
• Contribute ideas for in-store events, community engagement, and other activities to boost customer interaction and store presence.
• Uphold the company’s values and brand philosophy in all interactions, both with customers and colleagues.
• The Team Spirit: Foster a collaborative and positive team environment.
• The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
• The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
• The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your story

• You have 1+ years of relevant experience in retail or customer service
• You have an understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions.
• You possess organizational skills and attention to detail
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels.

About the Team

As a Store Advisor, you will be part of a dynamic and passionate team dedicated to delivering exceptional customer experiences and driving store success. You will work closely with fellow advisors to ensure our retail environment is welcoming, efficient, and aligned with our brand values. Together, you will collaborate to maintain high standards of visual merchandising, manage inventory effectively, and support each other's growth and development. Your role will be instrumental in fostering a positive, team-oriented culture. Join our team and contribute to a supportive and innovative retail community.

We’re upbeat, fully living On’s Positive Spirit. The magnetic atmosphere of our stores is unmistakable and we pass that energy on to everybody who walks in. We can see the impact we make – and know what we’re doing it together.

Home to nearly 3000 parks, a population speaking more than 300 languages, and a vibrant art and music scene, London is one of the world’s most loved cities for good reason.

We have age ranges from 21-64 and 60 nationalities. That is really diverse and brings us the best ideas to problem solve on the ground. Solving everyday little problems for different customers, that's our value proposition.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.