Retail Specialist

Buscojobs; Greater London; On-site; GBP 30,000 - 60,000; Full time

Job description

Position : Retail Campaign & Customer Retention Specialist

Reports to : GM Marketing | Department : Marketing

Job Type : Full-time, Hybrid (Remote 0.75 / Office 0.25)

Future Golf, Australia's largest and most vibrant golf community, is seeking a skilled Retail Campaign & Customer Retention Specialist to join their dynamic team. As they continue their growth trajectory, with ambitions to scale five-fold, this role will be crucial in developing and implementing strategies to ensure customer loyalty and subscription renewals.

The ideal candidate will have a proven track record in retail campaign planning and customer retention strategies, particularly within subscription-based models. You'll be responsible for crafting engaging campaigns, implementing retention tactics, and utilizing data-driven approaches to keep our golfing community thriving.

Key Responsibilities :

• Design and implement comprehensive retention strategies to reduce churn and increase customer lifetime value.
• Develop engagement models to predict and prevent customer drop-off.
• Create personalized retention campaigns based on customer segmentation and behavior analysis.

Campaign Planning and Execution :

• Plan and execute retail campaigns aligned with Future Golf's annual events calendar and promotions.
• Collaborate with creative teams to develop compelling content that resonates with different customer segments.
• Implement and optimize loyalty programs to incentivize long-term membership.

Data Analysis and Reporting :

• Utilize advanced analytics to track retention metrics, identify trends, and inform strategy.
• Create comprehensive reports on campaign performance and customer retention KPIs.
• Conduct churn analysis to identify at-risk customers and develop targeted intervention strategies.

Customer Experience Enhancement :

• Work cross-functionally to improve the overall customer journey and experience.
• Implement surprise and delight initiatives to boost customer satisfaction and loyalty.
• Develop strategies for gathering and acting on customer feedback to continually improve our offering.

Required Skills & Qualifications :

• Proven experience in retail campaign planning and customer retention (3+ years preferred).
• Strong understanding of subscription-based business models and retention strategies.
• Proficiency in data analysis and customer behavior modeling.
• Experience with CRM systems and marketing automation tools.
• Excellent communication and interpersonal skills.
• Bachelor's degree in Marketing, Business, or related field.

Why Join Future Golf?

• Be part of an innovative team changing the face of golf in Australia.
• Play a crucial role in shaping customer experiences and driving business growth.
• Opportunity for professional development in a dynamic, fast-paced environment.
• Access to state-of-the-art golf facilities and a passionate community of golfers.

If you're passionate about golf, data-driven marketing, and creating lasting customer relationships, we want to hear from you.

Apply now and help shape the future of golf in Australia!