Retail Skin Therapist - John Lewis, Oxford Street London

Dermalogica UK Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading skincare brand as a Retail Skin Therapist, where you will empower customers on their skincare journey. This role offers the chance to provide personalized services, educate clients, and achieve monthly targets in a vibrant retail environment. With a strong focus on skin health, you will utilize your expertise to inspire customers and help them achieve their skincare goals. Enjoy a supportive workplace that values personal growth and offers exclusive benefits, including private healthcare, generous leave, and ongoing education. Be part of a team that celebrates achievements and fosters a culture of respect and innovation.

Benefits

Private Health Care

Life Insurance

Pension Contribution

Birthday Off

Paid Sick Days

Monthly Product Allocation

Discounts on Products

Annual Leave

Ongoing Education

Commission Structure

Qualifications

• Must have Level 3 in Beauty Therapy or equivalent.
• Level 4 qualification including Microneedling and Chemical Peels is essential.

Responsibilities

• Guide customers through their skincare journey with personalized advice.
• Perform treatments and create skincare programs for clients.

Skills

Customer Service

Sales Experience

Skin Health Knowledge

Communication Skills

Creative Thinking

Education

Level 3 in Beauty Therapy

Level 4 in Beauty Therapy

Job description

Retail Skin Therapist - John Lewis, Oxford Street

London

Retail Skin Therapist - John Lewis, Oxford Street

Full Time

We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to change and revolutionise this industry. The way we do this is by our 3 pillars which form our brand DNA. Education, Personalisation, and Human Touch. Do you dream of being part of this industry changing movement? If so, we are looking for inspirational top talent to be part of something special .

Do you want to be part of our tribe? ……. Keep reading!

A Dermalogica Retail Skin Therapist is at the true heart of where these results happen in our stores and counters. Based on the shop floor, you are responsible for encompassing our mission of empowering and educating all our customers to achieve their best skin possible. You will demonstrate an exceptional level of customer service and combine this with a very personalised and educational approach to all the conversations you will have.

The responsibilities of the Retail Skin Therapist…. Could this be you?

• As a Retail Skin Therapist, you will take your customer through a journey, this will include advising, listening, and connecting with them throughout every touch point. We want to Wow our customers with a personalized experience and enable our customers to fall in love with their skin care journey.
• As well as performing our treatments, every service must be set up as a skin care programme comprising both treatment and homecare to achieve goals. You will create a partnership by sharing your treatment plan with your customer, educate and link recommended homecare throughout.
• You will form a partnership with your customer. With your professional expertise and products combined with their homecare commitments your customer should feel confident that that they will achieve their healthiest skin ever!
• Our Retail Skin Therapists will take ownership of monthly targets set for the location, to include both individual and location target and keep abreast of daily goals and targets achieved.
• As a Retail Skin Therapist, you will be expected to cover counter duties which include Face Mapping. Face Mapping gives the opportunity to truly understand the client’s needs and concerns, show your expertise, offer education, and ultimately help the customer to feel empowered to be an expert in their own skin.
• Maintain the treatment area (and other work areas) in a professional manner including stocking shelves, cleaning all the areas including the skin bar and product pool, and replenishing products.

Do you have the below skills?

• You will already have the education that Dermalogica can then build on and develop further. This will be in the form of an equivalent Level 3 in Beauty Therapy with Facial Electrical. This is an absolute ESSENTIAL, so that we can ensure that the standards of our Retail Skin Therapists are consistent.
• Level 4 Beauty Therapy qualification, which must include Microneedling and Chemical Peels. If you do not hold the Level 4 qualification, then Dermalogica will fund this as part of your development, as it will be a fundamental part of the role. This training is worth £3,200.
• You will ideally have had some experience as a Sales Advisor. Ideally this will be gained from a fast-paced environment within Retail, Beauty or FMCG.
• An outgoing, creative thinker who can create theatre at the counter to really inspire and draw our customers to us.
• Above all else, you will have a passion for skin health like no one has ever seen. You will use this passion to inspire others.

What’s in it for you?

• Private Health Care with Vitality and Medicash
• Life insurance with Legal and General which includes – Virtual GP with Health365, wellbeing and counselling and Financial Protection.
• A 5% pension contribution from the company as well as access to a pension’s advisor.
• Your Birthday off work!
• 5 paid sick days per year
• £70 monthly product allocation
• Access to new product innovation before they hit the shelves so that you can experience the products first-hand
• 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Ren, Murad and Kate Somerville
• Access to Unilever Discounts, an online shopping website discounts on multiple high street brands
• The opportunity for growth and progression, we really invest in your personal development through our Learning and development platforms.
• 25 days annual leave, plus 3 bank holidays
• The Dermalogica Education programme is world renowned and you will benefit from a fantastic onboarding experience where you will learn all about the brand, the products and how to be successful in your new role. This education is ongoing throughout your employment, and you can gain industry recognised certificates in skin health as part of your employment.
• Opportunity for growth and progression, we really invest in your personal development through our Learning and development plans.
• Personal and team achievements will be celebrated and recognised through the company.
• Uncapped monthly commission and bonus structure which will really reward you for all your hard work and achievements.
• Exclusive access to new product launches before they hit the shelves so that you can experience the products first-hand.

**Please note that candidates must have finished their NVQ 3 or 4 Beauty Therapy qualification, or equivalent at the time of application and must be able to provide a certificate at interview.

#LI-EJ1

At Dermalogica, we are committed to achieving success and fostering respect through excellent education, innovative products, and outstanding human connection. We actively promote equal opportunities, reject discrimination, and value diverse perspectives. Join us in creating a workplace that reflects our dedication to excellence and innovation, where everyone, regardless of background, feels valued and empowered to contribute their unique talents. We welcome applicants from all walks of life to be part of our journey toward success and meaningful human connections.

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