Retail Site Manager

THE KAY GROUP (UK) LIMITED; Stoke-on-Trent; On-site; GBP 29,000 - 32,000; Full time

Job summary

A leading independent petrol retailer in Stoke-on-Trent is seeking a Site Manager to oversee the 24/7 operations of a high-profile service station and convenience store. The role requires leading a dedicated team to maintain high standards of customer service and profitability. Candidates should have experience in retail management, excellent organizational skills, and a commitment to delivering exceptional customer experiences. Competitive salary up to £31,500 with additional bonuses and perks.

Benefits

15% discount on shop purchases

5p per litre fuel discount

Long term loyalty awards

Cycle to work scheme

Bespoke uniform

Qualifications

• Some experience in the forecourt and/or retail sector ideally preferred.
• Highly self-motivated and disciplined with a strong ability to identify business priorities.
• Excellent organisational & communication skills.

Responsibilities

• Consistently deliver a superior customer experience.
• Lead and develop a high performing site team.
• Ensure compliance to all standards across the site.

Skills

Customer service excellence

Team leadership

Sales driving

Organizational skills

Financial awareness

Job description

The Kay Group is a multiple, Industry Award winning company and one of the Country's leading independent petrol retailers with state of the art convenience stores.

BP, Shell, Texaco and Londis are our principle suppliers along with retailing partners Costa, Greggs and Subway.

You will have overall responsibility of the 24 hour and 7 day a week operation of a high profile, very successful, service orientated service station, convenience store and associated facilities.

Leading by example you will manage and motivate a team ensuring consistently high standards of both site and staff personal presentation. You will be responsible for setting standards, targets, and performance objectives. You will support and work closely with your Assistant Manager and Team by analysing performance and implementing actions and improvements to help us achieve our business targets.

We are looking for someone that takes pride in whatever they do, carrying out all tasks to the highest standards and generally making sure our customers get everything they are looking for. Whether shopping for groceries, buying fuel, using our car cleaning centres or visiting our inhouse retail partners we want our customers, assisted by you, to enjoy their experience and have a desire to return.

Key Responsibilities:

CUSTOMER EXPERIENCE - Consistently deliver a superior customer experience

TEAM - Lead and develop a high performing site team

STANDARDS – Ensure compliance to all standards across the site

SALES – Driving sales in your site seven days a week 24 hours a day

PROFIT – Responsible for the delivery of profit via the key shop controls in your site

KNOWLEDGE AND SKILLS REQUIRED

• Some experience in the forecourt and/or retail sector ideally preferred.
• Highly self-motivated and disciplined with a strong ability to identify business priorities. Able to perform to high standards whilst working demanding hours across a seven-day week covering a four-week rota, which will include some weekends.
• Excellent organisational & communication skills.
• Strong people skills with the ability to build effective relationships, inspire, motivate and lead.
• A good level of numeracy, use of IT systems, financial awareness and attention to detail.
• Willingness to learn and take on additional responsibilities.

Salary circa £29,000k-£31,500k depending on experience

£8k bonus OTE

All staff receive a 15% discount on shop purchases & 5p per litre discount when purchasing fuel for their personal vehicles, long term loyalty awards, cycle to work scheme & a quality bespoke uniform