Retail Shop Manager - Downend

St Peter’s Hospice; Slough; On-site; GBP 29,000 - 33,000; Full time

Job summary

An established industry player in charity retail is seeking a passionate and motivated Store Manager to lead their Downend store. This role offers a unique opportunity to build strong relationships with customers and volunteers while delivering exceptional retail standards. You will lead a dedicated team, optimize sales, and create a positive working environment. With a focus on diversity and community, this position is perfect for someone looking to make a meaningful impact in the retail sector. Join a team that values compassion, creativity, and commitment to service.

Benefits

Generous holiday entitlement

NHS pension scheme

Recognition of previous NHS service for sick pay

27 days’ holiday plus bank holidays

Pension with employer-matched contributions up to 6%

Qualifications

• Previous retail experience at managerial or supervisory level is preferred.
• Ability to earn trust, motivate, build rapport, and provide leadership.

Responsibilities

• Delivering high retail and customer service standards.
• Leading, coaching, and managing staff and volunteers.
• Achieving and optimizing sales and targets.

Skills

Retail Management

Customer Service

Team Leadership

Commercial Awareness

IT Literacy

Job description

Location: Downend

This is a Permanent, Full Time vacancy that expires on 23/05/2025 23:59.

The Vacancy

As one of our Shop Managers, you will be supported by experienced and knowledgeable team members and will have the opportunity to develop and build strong relationships with customers and volunteers.

This is an exciting opportunity for an enthusiastic, creative, and motivated individual to join the team as Store Manager at our successful Downend store.

You will enjoy one of the most diverse, career-building, and rewarding roles in retail!

The details:

• Working hours: 37.5 hours per week, 5 days in 7
• Salary: starting from £29,935 up to £32,086 per annum, dependent on experience

Key responsibilities:

• Delivering high retail and customer service standards
• Supporting and demonstrating our values through your role
• Leading, coaching, and managing staff and volunteers
• Achieving and optimizing sales and targets
• Creating and maintaining a positive working environment for staff and volunteers
• Promoting diversity and gender rights

What we are looking for:

• Previous retail experience at managerial or supervisory level is preferred
• Commercial awareness and experience in managing and leading a team; delivering outstanding customer service is advantageous
• A genuine interest in fashion and charity retail
• Ability to earn trust, motivate, build rapport, and provide leadership
• High levels of organization with a proactive approach
• Open and adaptable to change, supporting others through it
• IT literacy and numeracy skills, including email and basic spreadsheet use

We understand that the 'perfect candidate' may not exist, and encourage you to apply if you are excited about this role and possess most of the skills or experience listed. You could be exactly who we're looking for!

For more information about the role, working in charity retail, and to meet the retail team, please download the job description at the bottom of the page.

Due to the nature of the work, this role is exempt from the ROA, and all job holders are required to undergo a Disclosure and Barring Service (DBS) check.

Sensitive DBS applications: If you are asked to complete a DBS check and have a previous identity you wish to keep confidential, please call 0300 131 2784 or email [e-mail] after receiving the form.

We review applications as they arrive and may close the vacancy early, so early application is advised.

About Us

We have spent over 40 years helping people die in peace and dignity. Combining compassion with clinical expertise, we provide the best possible end-of-life care and support to those around our patients, before, during, and after bereavement.

We believe our unforgettable support inspires people to give back through fundraising, donations, volunteering, and support. We couldn't do this without our supporters, and we are deeply grateful.

We aim to help many more people die well by sharing our skills with other health professionals, NHS, and care homes, as a centre of educational excellence.

We are here for everyone, for free, forever.

The Benefits

If you join our clinical team, we offer NHS Agenda for Change benefits such as:

• Generous holiday entitlement and recognition for previous NHS service (up to 33 days for 10 years' service)
• Continuation in the NHS pension scheme for existing members
• Recognition of previous NHS service for sick pay

Additional benefits include:

• 27 days’ holiday plus bank holidays (pro rata), increasing with tenure
• Pension with employer-matched contributions up to 6%

Equity and Diversity

We strive for our teams to reflect our community's diversity and to foster a sense of belonging. We have joined ENEI: Employers Network for Equality and Inclusion, supporting our journey in Equity, Diversity, and Inclusion.

We welcome applications from all backgrounds, regardless of age, disability, religion, sex, race, sexual orientation, gender reassignment, marriage, civil partnership, or pregnancy and maternity.