Retail Shop Manager

www.findapprenticeship.service.gov.uk - Jobboard; Wick; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospice organization in Wick is seeking a dedicated Shop Manager to maximize sales and ensure exceptional customer service. The role involves managing day-to-day operations, leading a team of staff and volunteers, and engaging with the community to enhance the organization's profile. The ideal candidate will have retail management experience and a passion for community service. Comprehensive benefits package including pension scheme and generous leave.

Benefits

Company pension scheme

Up to 35 days’ annual leave

On-site education support

Free parking

Employee Assistance Programme

Qualifications

• Experience in retail management or a similar role.
• Strong leadership and team management skills.
• Understanding of Health & Safety and trading regulations.

Responsibilities

• Maximise the revenue from the shop through effective sales strategies.
• Ensure high standards of customer service are maintained.
• Manage the shop in line with budget targets and retail KPIs.

Skills

Customer service

Retail management

Team leadership

Job description

About the role

To develop the full sales and profit potential from the shop. To manage and co-ordinate the day-to-day activities of the shop, ensuring excellent customer service and maximising overall profit. To enhance the Martlets, St Barnabas and Chestnut Tree House Hospices’ profile within the community.

Essential criteria

• Maximise the revenue from the shop, through sales from donated and new goods

• Ensure the team delivers high standards of customer service

• Ensure Gift Aid is captured at every opportunity to maximise income

• Manage the shop in line with budgeted targets and retail KPIs and monitor the shop’s performance against those targets

• Help to recruit and retain great staff and volunteers and to help them reach their full potential through training and personal development

• Be responsible for the welfare of the staff and volunteers and for maintaining a good team morale and motivation

• Ensure the shop operates in line with retail policies and procedures

• Ensure that all statutory regulations are met with regard to Health & Safety, Trading Standards, and employment legislation

• Assist and, on occasion, run other shops as required

About us

Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.

St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.

Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.

Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.

Benefits

• Company pension scheme or NHS pension scheme for eligible employees
• Up to 35 days’ annual leave inclusive of bank holidays
• On-site education support and study leave opportunities
• Option to access Health Shield and cover your everyday cost of healthcare for less
• Free parking, subsidised meals and various social activities
• Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
• Employee Assistance Programme
• Death in Service

Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.