Retail Shop Assistant (Headington)

Cancer Research UK; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A charity organization based in Oxford is seeking a motivated store assistant to engage the community and provide excellent customer service. You'll work as part of the store team to meet sales and fundraising targets while maintaining high standards. Ideal candidates will have experience in busy customer environments and excellent communication skills. This role offers a supportive benefits package and opportunities for personal development.

Benefits

Generous salary and benefits package

Career development opportunities

Confidential wellbeing support

Qualifications

• Experience in a busy customer service environment.
• Understanding of excellent customer service principles.
• Ability to manage workload and work independently.

Responsibilities

• Provide excellent customer service and support.
• Work as part of the team to achieve sales goals.
• Assist in maintaining shop standards.

Skills

Customer service experience

Communication skills

Teamwork

Flexibility

Job description

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Client:

Cancer Research UK

Location:

Oxford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d4c655b4bdb3

Job Views:

19

Posted:

01.08.2025

Expiry Date:

15.09.2025

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Job Description:

At Cancer Research UK, we exist to beat cancer

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.

We’re looking for a motivated store assistant to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK. Your shop will be a place where your community gets to meet our people, understand our brand, and see some of the great things we do.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Providing excellent customer and supporter service.
• Working as an integral part of the shop team to achieve ambitious sales and fundraising targets.
• Assisting with maintaining shop standards including visual presentation, safeguarding compliance and health and safety.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting fundraising events for your store to achieve fundraising targets.
• Taking keyholder responsibility as required (training provided).
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

• An understanding of what makes great customer service.
• Experience of working in a busy customer service environment.
• The ability to manage your own workload and work independently when required.
• The ability to work well in a team.
• Excellent communication skills.
• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

[Download the full role profile]

What will I gain?

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Our work – from funding cutting-edge research to developing public policy – will change the world. It’s exciting to be part of our team.

Our retail teams also have access to confidential wellbeing support from the Retail Trust.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.