Retail Shift Leader Retail Shift Leader

Krispy Kreme; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading doughnut retailer in Bristol is seeking an energetic Shift Leader to guide the team in delivering excellent customer service while ensuring operations run smoothly. Responsibilities include managing the shift, stock checks, and team recruitment. Full training and flexible hours offered, alongside perks such as free doughnuts and a 50% discount in retail stores.

Benefits

Free doughnut during every shift

Complimentary hot drinks on breaks

50% discount in Krispy Kreme retail stores

Exclusive savings through Treat Box

24/7 GP services, mental health support, fitness plans

Qualifications

• Must be 18 or over due to lone working.
• Previous experience in a similar role or readiness to step up.
• Full availability and flexibility across days.

Responsibilities

• Run the shift, serve customers, and maintain store standards.
• Conduct stock checks, recruitment, and team management.
• Guide the team and boost sales through excellent service.

Skills

Customer service skills

Team leadership

Reliability

Flexibility

Work ethic

Job description

Overview

This isn\'t just any job - it\'s your chance to roll up your sleeves, take the lead, and keep things running smoother than our signature glaze.

• You\'ll run the show on shift front and centre with customers, serving up smiles (and doughnuts!), boosting sales, and keeping everything safe, clean, and on point. You\'ll guide your team, build them up, and keep the energy buzzing. You\'ll be hands-on: working the till, serving up hot & cold drinks, boxing up those irresistible treats, and making our cabinet look as good as our doughnuts taste.
• You\'ll also jump into the behind-the-scenes magic: stock checks, weekly wrap-ups, team recruitment, and making sure everyone\'s happy to be here. When your manager\'s away, you\'ll hold down the fort like a boss.
• This role includes lone working, so you\'ll need to feel confident handling the store independently. For that reason, all applicants must be 18 or over.
• We\'ll give you full training and support - all you need is a great attitude, strong customer service skills, and the desire to grow your career one sweet moment at a time.
• You\'ve got experience running the floor or you\'re ready to rise and shine into that next step.
• You lead with heart, people-first, customer-obsessed, and all about good vibes.
• You\'re a team player who takes ownership and makes things happen.
• You\'ve got full availability and flexibility weekends, weekdays, the whole shebang.
• You bring energy, reliability, a great work ethic, and you\'re always up for learning more.

Our Doughnuts

• We\'re famous for our amazing doughnuts, and every Krispy Kreme doughnut is handmade, decorated and delivered fresh daily by one of our awesome team members.

Employment Terms

• Hourly pay, paid every two weeks directly into your account.
• Holiday pay included.
• Pension scheme and life assurance (eligibility applies).
• No zero-hour contracts.
• Guaranteed, reliable hours.

Training & Development

• Full training provided
• Ongoing support and career development opportunities.

Employee Perks

• Free doughnut during every shift.
• Complimentary hot drinks on breaks.
• 50% discount in Krispy Kreme retail stores.
• Exclusive savings through our Treat Box discount platform.
• Free access to WeCare: 24/7 GP services, mental health support, fitness plans, and legal/financial advice for you and your family.