Retail Shift Leader – Lead Team, Deliver Great Service

Heron Foods; Gateshead; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff discount

Career development

Wellbeing support

Long-service rewards

Job summary

Heron Foods is seeking a Shift Manager in Felling, Gateshead (36 hours per week). You’ll lead the team, run the store smoothly and help deliver great value and a fantastic shopping experience for customers, with a £13 per hour rate.

As a keyholder, you’ll open and close the store, manage daily operations, motivate staff, handle customer queries and keep shelves fully stocked. You’ll also support stock deliveries and maintain high store standards in a fast-paced retail environment.

Qualifications

• Previous supervisory or team leader experience in retail or similar environments.
• Strong, motivational leadership style.
• Excellent communication and problem-solving skills.
• Organised and adaptable under pressure.

Responsibilities

• Lead and motivate the team during your shift to maintain high store standards.
• Provide excellent customer service and confidently handle customer queries.
• Keep the store well-presented and fully stocked.
• Support stock deliveries and efficient stockroom management.
• Act as a keyholder with responsibility for store opening and closing.

Skills

Supervisory experience

Leadership

Communication

Problem solving

Organisational skills

Job description

Heron Foods is seeking a Shift Manager in Felling, Gateshead (36 hours per week). You’ll lead the team, run the store smoothly and help deliver great value and a fantastic shopping experience for customers, with a £13 per hour rate.

As a keyholder, you’ll open and close the store, manage daily operations, motivate staff, handle customer queries and keep shelves fully stocked. You’ll also support stock deliveries and maintain high store standards in a fast-paced retail environment.