Retail Shift Leader

Krispy Kreme; Royal Tunbridge Wells; On-site; GBP 28,000; Full time

Job summary

A popular international doughnut retailer is seeking a Retail Shift Leader in Royal Tunbridge Wells. You will lead shifts, manage customer experiences, and support a team focused on service quality. Ideal candidates are customer-focused, have leadership experience, and are available for flexible shifts. This role offers competitive pay and various employee benefits including discounts and training opportunities.

Benefits

Free doughnut during every shift

Complimentary hot drinks on breaks

50% discount in store

Exclusive savings via Treat Box

24/7 GP services and mental health support

Qualifications

• Experience leading a team or a high-energy retail floor.
• Customer-obsessed, people-first leadership style.
• Strong ownership and reliability.
• Full availability for shifts, including weekends and holidays.
• 18 years or older with confidence to work independently.

Responsibilities

• Lead the shift and drive sales.
• Manage the till and maintain store cleanliness.
• Support and motivate team members.
• Handle stock checks and general back-of-store tasks.
• Act as manager in their absence.

Skills

Team leadership

Customer service

Reliability

Positive attitude

Job description

Retail Shift Leader

Krispy Kreme UK – £13.45 per hour – Full‑time Contract

This Krispy Kreme store is a life‑sized, joyful space where every customer’s day gets a little sweeter. As a Retail Shift Leader you’ll be the friendly face serving up fresh doughnuts and drinks, welcoming guests with a smile, and keeping the store running smoothly throughout the day.

Responsibilities

• Lead the shift – drive sales and ensure a high‑quality customer experience.
• Manage the till, serve hot & cold drinks, pack doughnuts, and maintain a clean, safe shop environment.
• Support and motivate your team, coaching new staff and building morale.
• Handle stock checks, weekly wrap‑ups, team recruiting, and general back‑of‑store tasks.
• Step in as acting manager when the manager is absent and hold the fort like a boss.

Qualifications

• Experience leading a team or a high‑energy retail floor.
• Customer‑obsessed, people‑first leadership style with a positive, energetic attitude.
• Strong ownership, reliability and a proven ability to get things done.
• Full availability – weekends, weekdays, holiday and holiday shift rotations.
• Energetic, reliable, great work ethic and a willingness to learn and grow.
• 18 years or older – confidence to work independently and safely.

Pay & Benefits

• Hourly pay, paid every two weeks directly into your account.
• Holiday pay included.
• Pension scheme and life assurance (eligibility applies).

Contracts You Can Rely On

• No zero‑hour contracts.
• Guaranteed, reliable hours – you get the shift that fits your schedule.

Training & Development

• Full training provided – no prior experience required.
• Ongoing support and career development opportunities within Krispy Kreme.

Employee Perks

• Free doughnut during every shift.
• Complimentary hot drinks on breaks.
• 50% discount in Krispy Kreme retail stores.
• Exclusive savings via our Treat Box discount platform.
• Free access to WeCare: 24/7 GP services, mental health support, fitness plans and financial advice for you and your family.

Uniform Provided

• Krispy Kreme t‑shirt and cap supplied.
• Instructions to supply blue jeans/dark trousers and non‑slip footwear.

Opening Hours

• Mon: 09:30 – 17:00
• Tue: 09:30 – 17:00
• Wed: 09:30 – 17:00
• Thu: 09:30 – 17:00
• Fri: 09:30 – 17:00
• Sat: 09:30 – 17:00
• Sun: 10:30 – 16:30

Step into the spotlight as a Retail Shift Leader and keep the glaze flowing – apply now!