Retail Shift Leader

Krispy Kreme; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading doughnut company is looking for a Retail Shift Leader in London. You will manage the team, provide excellent customer service, and ensure smooth operations in the store. The role requires strong leadership skills and a customer-first attitude, with full training provided. Enjoy perks like free doughnuts, career growth opportunities, and more in a vibrant team environment.

Benefits

Holiday pay

Pension and life assurance

Free doughnut while on shift

Access to 24/7 GP and mental health support

Qualifications

• Experience in a leadership role or readiness to step up.
• Energetic, reliable, and eager to learn.

Responsibilities

• Lead the team and provide excellent customer service.
• Manage stock checks and maintain cleanliness in the store.

Skills

Leadership

Customer service

Team player

Reliability

Job description

Retail Shift Leader

Retail - New Malden

Contract: Full time

Salary: £13.45

This is the largest of our Krispy Kreme stores — offering customers the full experience: dine-in, drive-thru, and, of course, our famous Hot Light. It’s where doughnut magic meets customer connection, and it could be the perfect place to kickstart your career.

As a team member, you’ll rotate across key areas — from welcoming drive-thru guests and serving dine-in customers, to keeping the store in top shape and being part of the action when the Hot Light is on.

Our stores typically open from around 7am and close around 1am, so some shifts may involve lone working, especially during early mornings or late evenings. That’s why we require all applicants to be 18 or over and confident working independently when needed.

We provide full training, so no experience is needed — just bring your energy, great customer service skills, and a drive to master your craft as part of the Krispy Kreme family

Why You’ll Love Being a Krispy Kremer

• Sweet Pay: Hourly pay, paid directly into your account every two weeks.
• Solid Contracts: No zero-hour surprises. Holiday pay is included. Pension and life assurance available if eligible.
• Full Training & Career Growth: No experience? No problem. We’ll give you all the training you need — and support your journey as you grow with us.
• Perks on Perks: Free doughnut of your choice while you’re on shift. Hot drinks to keep you going during your breaks. Celebrating something special? Take home a complimentary box to share the joy. Enjoy discounts from big-name brands and supermarkets through our Treat Box platform. Access to WeCare: 24/7 UK-based GP, mental health support, fitness plans, and legal or financial advice — available to you and your family.
• Uniform Style: We’ll provide your Krispy Kreme tee and cap. Just bring your own blue jeans or dark trousers, and flat, non-slip shoes or trainers.

Ready to Lead the Sweetest Team in Town?

Step into the spotlight as a Retail Shift Leader!

This isn’t just any job — it’s your chance to roll up your sleeves, take the lead, and keep things running smoother than our signature glaze.

What you’ll be doing (besides making dreams come true):

• You’ll run the show on shift front and centre with customers, serving up smiles (and doughnuts!), boosting sales, and keeping everything safe, clean, and on point. You’ll guide your team, build them up, and keep the energy buzzing. You’ll be hands-on: working the till, serving up hot & cold drinks, boxing up those irresistible treats, and making our cabinet look as good as our doughnuts taste.
• You’ll also jump into the behind-the-scenes magic: stock checks, weekly wrap-ups, team recruitment, and making sure everyone’s happy to be here. When your manager’s away, you’ll hold down the fort like a boss.

What makes you our kind of leader?

• You’ve got experience running the floor or you’re ready to rise and shine into that next step.
• You lead with heart people-first, customer-obsessed, and all about good vibes.
• You're a team player who takes ownership and makes things happen.
• You’ve got full availability and flexibility weekends, weekdays, the whole shebang.
• You bring energy, reliability, a great work ethic, and you’re always up for learning more.

Think you've got what it takes to keep the glaze flowing and the team glowing?

Let’s make sweet things happen — apply now!

About Krispy Kreme:

Our People: We embrace diversity within our teams, so whether you're a foodie, drink lover, sport enthusiast, gym bunny, movie buff, history geek, gamer, music fan, book worm, none of the above or all the above, you'll find a friend here!

Our Doughnuts: We're famous for our amazing doughnuts, but did you know that every Krispy Kreme doughnut is handmade, decorated and delivered fresh daily by one of our awesome team members?

Culture: Our culture is created through our leadership mix, of which there are a dozen (naturally!). Check out our careers page for more information on our Krispy Kreme Culture

Love our planet: Our beautiful, natural world gives us our sugar, cocoa, eggs, milk, coffee, and so much more. Protecting and preserving it is vitally important to us. So, we're constantly working to reduce our environmental impact and become more sustainable in all we do. Check out our Social Responsibility page for more information.

Doughnut Wait apply today!

Opening Hours

• Mon 07:00 - 23:00
• Tue 07:00 - 23:00
• Wed 07:00 - 23:00
• Thu 07:00 - 23:00
• Fri 07:00 - 23:00
• Sat 07:00 - 23:00
• Sun 07:00 - 23:00