Retail Service Manager - Reading

arriva; England; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading transport company in the UK seeks a Retail Service Manager to join their team in Reading. The role involves providing top-tier customer service and maintaining high standards of onboard experience. Candidates should possess excellent people skills, a strong work ethic, and be flexible with working hours. Competitive compensation, comprehensive training, and benefits including free travel on rail services are offered.

Benefits

Starting salary of £26,888, rising up to £34,061

30 days holiday allowance, increasing annually

Pension with fixed benefits

Free travel on Arriva Rail services

75% off travel on other UK rail companies

Discounted European rail travel after one year

Qualifications

• Confident, approachable, and great at connecting with customers.
• Focused on achieving targets and delivering top-tier service.
• Reliable, consistent, and committed to high standards.
• Ability to work seamlessly with onboard crew and local colleagues.
• Able to work early mornings, evenings, weekends, and bank holidays.
• Professional appearance that reflects the brand.
• Energetic individuals with a genuine personality.

Responsibilities

• Provide a warm welcome and high-quality at-seat catering service.
• Ensure passengers travel in comfort and style.
• Serve refreshments in Standard Class and offer complimentary service in First Class.

Skills

Excellent people skills

Sales and service driven

Strong work ethic

Team player

Flexible

Well-presented

Authentic personality

Job description

Overview

Retail Service Manager – Reading. Join the Journey.

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, CrossCountry is looking for enthusiastic Retail Service Managers to join our dynamic team based in Reading.

Responsibilities

As a Retail Service Manager, you will be the face of CrossCountry onboard our trains – providing a warm welcome, delivering a high-quality at-seat catering service, and making every journey a positive experience for our customers.

From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.

Benefits

• Starting salary: £26,888, rising to £34,061 after successful training (based on a 38-hour week)

• Permanent, full-time position with great career prospects

• Comprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).

• Opportunities to grow within a national transport brand.

Qualifications

What We are Looking For

• Excellent people skills – confident, approachable, and great at connecting with customers.

• Sales and service driven – focused on achieving targets and delivering top-tier service.

• Strong work ethic – reliable, consistent, and committed to high standards

• Team player – work seamlessly with onboard crew and local colleagues.

• Flexible – able to work early mornings, evenings, weekends, and bank holidays.

• Well-presented – professional appearance that reflects our brand.

• Personality – we want authentic, energetic individuals, not robots!

Location

• You must live within 1 hour’s commute of Reading and be able to travel at unsocial hours reliably.

Why Join CrossCountry?

At CrossCountry, we’re committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.

In return our benefits include:

• Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.

• Pension is defined benefit, so contributions can vary but benefit is fixed and inflated each year.

• Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)

• 75% off travel on other UK rail companies

• Discounted European rail travel after one year.

Application Deadline: Sunday 19th October 2025

Please note, successful applicants will be required to attend a medical and have a DBS check.

Join us and be part of something bigger – making journeys better, one customer at a time.

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