Retail Service Advisor, 38hrs, Belfast Castle Lane

Virgin Media O2; Belfast City District; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Private medical cover

Birthday off

Pension scheme (10% match)

Job summary

Virgin Media O2 is seeking a Store Service Advisor to greet customers warmly, resolve queries, and guide conversations toward lasting connections. You will represent a brand that values energy, empathy, and expertise in everyday retail interactions.

In this role, you’ll handle account questions and tech challenges, always prioritising the customer. You’ll join a supportive team, participate in training, and contribute to memorable store visits that showcase the benefits of staying connected with

Qualifications

• A genuine passion for delivering brilliant customer service.
• Great communication and problem-solving skills.
• Confidence in handling challenging conversations with care and professionalism.
• A team player who brings positivity and energy to every shift.

Responsibilities

• Greet customers and create standout moments.
• Resolve account queries and tech challenges with a customer-first approach.
• Listen, understand, and offer solutions to tricky situations.
• Demonstrate Virgin Media O2 benefits and keep customers connected.

Skills

Customer service passion

Communication skills

Problem-solving

Energetic team player

Job description

Make moments matter. Be the reason someone chooses to stay connected.

Who we are

At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.

You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.

What You’ll Be Doing

• Create standout moments – greet every customer with warmth, energy, and genuine interest.
• Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
• Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
• Live our brand – show customers the benefits of staying connected with Virgin Media O2.
• Own it – follow our policies, flag risks, and protect both our customers and the business.
• Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high-performing team.

The must haves

• A genuine passion for delivering brilliant customer service
• Great communication and problem-solving skills
• Confidence in handling challenging conversations with care and professionalism
• A team player who brings positivity and energy to every shift

The other stuff we are looking for

• A genuine interest in technology and how it can make life better
• Previous experience in retail, sales, or customer service (though not essential)
• A proactive attitude and team spirit to thrive in a collaborative environment

What's in it for you

A competitive hourly rate of £13.45

Private medical cover

Market-leading leave policies – maternity, paternity, neonatal, and carers leave

23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days

An excellent pension scheme, matching up to 10%

Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.