Retail Security Officer - Visible Safety & Flexible Hours

Mitie Group; London Borough of Merton; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

£14.80 hourly wage

Guaranteed contracted hours

Generous annual leave

Pension schemes

Uniform provided

SIA licence renewals support (excl. DS

Full induction and ongoing training

Job summary

Mitie Group is seeking a confident Retail Security Officer to protect shoppers and colleagues while maintaining a calm, welcoming shop floor presence. You’ll help deter theft, patrol stores, and work with management to ensure a safe environment.

Flexible shifts and guaranteed contracted hours are offered, with a focus on customer service and professionalism. Uniform provided and ongoing training support to stay qualified.

Qualifications

• A proactive, professional and customer-focused approach

Responsibilities

• Providing a visible, reassuring presence on the shop floor
• Delivering outstanding customer service at all times
• Deterring theft, anti-social behaviour and public order offences
• Carrying out regular store patrols
• Operating CCTV systems to reduce crime and stock loss
• Working closely with store management teams
• Supporting partnerships with Police and local crime networks
• Using Body Worn CCTV to enhance safety for everyone onsite

Skills

Customer service

Professionalism

Calm under pressure

Teamwork

Tools

CCTV systems

Body Worn CCTV

Job description

Mitie Group is seeking a confident Retail Security Officer to protect shoppers and colleagues while maintaining a calm, welcoming shop floor presence. You’ll help deter theft, patrol stores, and work with management to ensure a safe environment.

Flexible shifts and guaranteed contracted hours are offered, with a focus on customer service and professionalism. Uniform provided and ongoing training support to stay qualified.