Retail Security Officer - Cardiff

FGH Security; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security services provider in Cardiff is seeking a Retail Security Officer. The role involves ensuring the safety of customers and assets at Swatch, requiring vigilance and excellent customer service skills. A valid SIA licence is mandatory. The position offers competitive pay, access to training opportunities, and various employee benefits.

Benefits

Instant access to wages

Discounts in high street retailers

Access to financial guidance

Ongoing training opportunities

Qualifications

• 5 years employment/education history and references.
• Able to deal with different situations maturely.

Responsibilities

• Maintain in-store PPE and vigilance.
• Monitor security cameras and patrol actively.
• Engage customers and offer assistance.
• Report suspicious activity and maintain records.

Skills

Customer service skills

Proactive approach

Vigilance

Report writing

Education

SIA Door Supervisor Licence or SIA Security Guarding Licence

Job description

About The Role

Position: Retail Security Officer

Location: Swatch Cardiff, CF10 1GA

Hourly Rate: £12.60 - £14.12 * (pay rate inclusive of holiday pay)

Schedule: Shifts available Monday to Friday - 09:30-20:00; Saturday: 09:30-19:00; Sunday: 11:00-17:00

At FGH Security, we pride ourselves in our core values they guide everything we do. We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow."

We are seeking experienced and professional Security Officers with a natural talent for retail security to join us in Keeping People Safe at Swatch in Cardiff.

Swatch, JD Sports, Adidas, Tommy Hilfiger, Calvin Klein, Russel & Bromley enlist our highly trained security teams to provide excellent customer service and comprehensive protection of assets in their stores.

A valid SIA Door Supervisor Licence or SIA Security Guarding Licence is required for this role.

Your Main Duties Will Include

• Maintain in-store PPE (Radios, Body Cams, Pagers)
• Maintain a high level of vigilance throughout the shift whilst observing the store in a discreet manner.
• Actively patrolling and monitoring security cameras to ensure the safety of all customers and staff
• Engaging with customers and offering assistance if needed
• Engage and assist with escorting unwelcome customers from the site
• Looking out for abnormalities around the site
• Reporting any observation or actions to store management and documenting appropriately
• Protection of assets/loss prevention
• Protect stores from theft, vandalism, and other criminal activities.
• Provide a welcoming environment to all customers and staff.
• Respond promptly to any security issues that arise.
• Implement and enforce store policies and procedures.
• Handle difficult customers in a calm and professional manner.
• Report any suspicious behaviour or activity to the appropriate authorities.
• Maintain accurate records of incidents and provide detailed reports to management.

About You

The ideal candidate should be:

• Highly trained
• Have great customer service skills
• Astute report writer
• Proactive approach to work
• Proud in a smart appearance with impeccable personal presentation
• Motivated
• Demonstrate the ability to deal with different situations
• Show maturity and reasoned decision making

During screening you must be able to provide evidence of 5 year employment/education history and references in a timely manner upon request.

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry. Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience. We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits And Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe. Our first and most important value is Look After The Team, our biggest asset is our people.

Just a few of the ways we support our team:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Access to financial guidance
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.