Retail Security Officer - Cardiff

FGH Security; Cardiff; On-site; Full time

Job summary

FGH Security is hiring Retail Security Officers at Swatch Cardiff to ensure safety in retail environments. The role includes monitoring store security, assisting customers, and upholding security measures. Candidates require a valid SIA licence, excellent customer service skills, and must handle various situations professionally.

Benefits

Instant access to wages

Discounts in retail, gyms, and more

Ongoing training and qualifications

Financial guidance access

Qualifications

• 5 years of employment/education history needed.
• Excellent presentation and personal appearance.
• Mature and sound decision-making.

Responsibilities

• Maintain security equipment and high vigilance during shifts.
• Patrol and monitor security cameras to ensure safety.
• Engage with customers and report any suspicious behavior.

Skills

Customer Service

Report Writing

Proactivity

Vigilance

Education

SIA Door Supervisor Licence

SIA Security Guarding Licence

Job description

About The Role

Position: Retail Security Officer

Location: Swatch Cardiff, CF10 1GA

Hourly Rate: £12.60 - £14.12* (* pay rate inclusive of holiday pay)

Schedule: 4 on 4 off shift pattern. 10-12 hour shifts available

At FGH Security, we pride ourselves on our core values that guide everything we do. We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow."

We are seeking experienced and professional Security Officers with a natural talent for retail security to join us in Keeping People Safe at Swatch in Cardiff.

Swatch, JD Sports, Adidas, Tommy Hilfiger, Calvin Klein, Russel & Bromley enlist our highly trained security teams to provide excellent customer service and comprehensive protection of assets in their stores.

A valid SIA Door Supervisor Licence or SIA Security Guarding Licence is required for this role.

Your Main Duties Will Include:

• Maintain in-store PPE (Radios, Body Cams, Pagers)
• Maintain a high level of vigilance throughout the shift whilst observing the store discreetly.
• Actively patrol and monitor security cameras to ensure the safety of all customers and staff
• Engage with customers and offer assistance if needed
• Escort unwelcome customers from the site when necessary
• Look out for abnormalities around the site
• Report observations or actions to store management and document appropriately
• Protect assets and prevent loss
• Prevent theft, vandalism, and other criminal activities
• Create a welcoming environment for customers and staff
• Respond promptly to security issues
• Implement and enforce store policies and procedures
• Handle difficult customers professionally and calmly
• Report suspicious behaviour or activity to authorities
• Maintain accurate incident records and detailed reports for management

About You:

The ideal candidate should be:

• Highly trained
• Excellent customer service skills
• Skilled in report writing
• Proactive in approach
• Proud with a smart appearance and impeccable personal presentation
• Motivated
• Capable of handling various situations
• Demonstrate maturity and sound decision-making

During screening, you must provide evidence of 5 years of employment/education history and references upon request.

About Us

About FGH Security: Founded in 2003, we aim to raise standards in the UK Private Security Industry. Our mission is KEEPING PEOPLE SAFE across sectors while supporting our team and improving both employee and customer experiences. We foster a culture of improvement, learning, and career progression.

FGH Benefits And Welfare

Our core values guide our actions and decisions. We prioritize our team, our biggest asset, and support them through:

• Instant access to wages: draw up to 50% of earned salary before payday
• Latest software for shift scheduling, communication, and document access
• Discounts in retail, gyms, and more
• Financial guidance access
• Ongoing training and qualifications
• Varied deployments across sectors
• ACS Accreditation
• MIND Employer status
• Real Living Wage Employer

FGH Security is committed to fair treatment of all team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities, age, disability, or background.