Retail Security Officer (Boots) St Albans

Lodge Service; St Albans; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Training & career paths

Pension scheme

28 days holiday

Uniform & Body Worn Videos

Benefits portal Retail, dining and gym

Job summary

Lodge Service is seeking a Security Officer to protect staff, customers and stock within a retail environment. You will work as part of a team to deter theft, uphold standards, and deliver excellent customer service while following procedures and maintaining a calm, professional demeanor.

Applicants should hold a valid SIA license, have UK right to work with a 5-year history, and demonstrate retail security experience or a strong customer-focused mindset.

Qualifications

• Valid SIA License is required.
• UK right to work with 5-year history.
• Customer service skills are essential.
• Smart appearance and professional conduct.
• Ability to follow procedures and stay calm under pressure.
• Retail security experience is preferred.

Responsibilities

• Protect staff, stock and customers.
• Prevent theft and deter misconduct.
• Partner with store management to uphold standards.
• Deliver professionalism and customer service at all times.
• Use ASCONE for shoplifting prevention where applicable.
• Ensure the safety of employees and customers.
• Maintain a visible deterrent presence.

Skills

SIA License

Customer service

Calm under pressure

Follow procedures

Smart appearance

Retail security experience

Job description

Why Lodge:

Lodge are a bold, ambitious Security company growing at pace. A human centric – solution led business where people and tech merge to offer holistic and innovative solutions to our clients and teams. Boasting a 100+ year heritage, Lodge offers the values and community of a (4th generation) family run organisation with the mindset and vision of a tech start up; and being independently owned and managed means we can respond and act with agility. We promote a collaborative, inclusive and dynamic working environment which provides real scope for growth and development to our team members.

Our Values:

This role brings our values to life through everyday actions, decisions, and the way people are treated and supported.

• Human:Client focused & considerate to colleagues and strives for best outcomes for all parties
• United:Shares information freely, communicates well, and understands the positive impact of a connected, in-tune team
• Grounded:Compliance leads decision making and takes pride in leaving projects better than they found it
• Dynamic:Open to innovation and new technology, thinking outside of the box to deliver a truly solution-led service

Security Officer Role:

• Protect staff, stock & customers
• Prevent theft
• Partner with store management teams
• Deliver professionalism and customer service
• Use ASCONE for shoplifting prevention
• Ensure safety of employees and Customers
• Visible deterrent presence

Requirements:

• Valid SIA License
• UK right to work & 5-year history
• Customer service skills
• Smart appearance
• Ability to follow procedures
• Calm under pressure
• Retail security experience is preferred

We Offer:

• Training & career paths
• Financial Support – Ability to access your pay before payday
• Pension scheme
• 28 days holiday
• Uniform & Body Worn Videos
• Benefits portal Retail, dining and gym discounts
• 24/7 Doctor on Line & Counselling services
• Wellbeing Support
• Inclusive culture | Disability Confident Employer
• Boots Discount Card that entitles you to 22.5% discount on Boots own brand products and 12.5% discount on almost all other products (after 3 months service)

Please note: Due to the high volume of applicants, only shortlisted candidates will receive a response.